Job Description

Job description:

Job Title: Regional Manager - Orthodontics/Dental Operations
Job Type: Full Time; Permanent

Job Summary:

We are seeking a dynamic and experienced Regional Manager to oversee the operational performance of multiple dental clinics across East and North Toronto. The ideal candidate will have a strong background in dental or healthcare management, exceptional leadership abilities, and a proven track record of driving operational excellence, patient satisfaction, and financial performance across multiple locations.

Key Responsibilities:

Operational Leadership

Oversee the daily operations of dental clinics within the region Ensure each location complies with RCDSO, PHIPA, and IPAC standards Implement and standardize operational protocols, policies, and workflows Identify inefficiencies and recommend improvements to optimize patient flow, staffing, and resource allocation
Team Development & HR Support

Hire, train, mentor, and support clinic managers and administrative leads Provide coaching and performance management to ensure high-performing teams Support clinics with staffing issues, onboarding, and retention strategies Ensure all team members adhere to HR policies and Ontario labor laws
Financial & Business Management

Monitor clinic KPIs including revenue, expenses, production, collections, and patient retention Analyze financial and operational reports to identify growth opportunities and cost-saving measures Collaborate with the finance team on budgeting and forecasting Drive performance-based goals across locations (e.g., hygiene productivity, treatment acceptance rates)
Patient Experience & Quality Assurance

Ensure a consistent, high-quality patient experience across all locations Review and respond to escalated patient concerns or complaints professionally Conduct regular audits of compliance, documentation, and patient satisfaction Support clinics in managing recall systems and case acceptance strategies
Cross-Functional Collaboration

Work closely with marketing, HR, compliance, and clinical leadership to align operational goals Lead or support the launch of new clinic locations or renovations Participate in strategic planning with senior leadership

Qualifications:

5+ years of experience in multi-site healthcare or dental management Post-secondary education in business, healthcare management, or a dental-related field. Strong knowledge of dental operations, billing practices, and ODA fee guide Proven leadership and people management skills Proficient in dental software systems and Microsoft Office Suite Strong financial and analytical acumen Valid Ontario driver's license and willingness to travel frequently within the region
Key Competencies:

Strategic thinking and operational excellence Leadership and team development Communication and conflict resolution Data-driven decision-making Adaptability in a fast-paced, evolving environment
Working Conditions:

Travel between clinics is required Occasional evening or weekend availability based on clinic needs
Job Types: Full-time, Permanent

Work Location: In person