Job Description

OUR PASSION IS CHILD CARE, OUR SECRET IS PEOP LE.

TOPP KIDS Out of School Clubs (1533948 Alberta Corp.) / TOPP KIDS FOUNDATION SUPPORT MANAGER- REGIONAL MANAGER APPROVED BY: Cody Topp \xe2\x80\x93 C.E.O. DATE APPROVED: February 27th, 2023 REVIEWED: Annually JOB TITLE: Regional Manager MAIN PURPOSE OF THE JOB: As a Regional Manager, you will be a dynamic leader with expertise in Early Childhood Education focused on developing the growth and quality of the TOPP KIDS Out of School Clubs brand. You will work closely with your colleagues on the support team as well as the leadership team members of multiple TOPP KIDS programs to create rich environments for children, families and educators to reach their full potential. You will ensure all TOPP KIDS brand standards and best practices are being executed. Using the Leadership Imperatives: Connect, Shape, Lead and Deliver you will train, develop and support Program Coordinators. Redirect any further training needed to the Integration Coordinator and support the training of new team members to achieve and maintain excellence in all areas of leading a program. Ensuring leaders fully understand all company policies, procedures, and expectations of licensing, leadership, team and community building. You will develop positive professional relationships and become a face of TOPP KIDS to our families, staff and community stakeholders. Support managers must have flexibility as the job is constantly changing and evolving to meet the needs of the company, programs, teams and educators under our direction. The Regional Manager will supervise, coach, and support teams while holding team members accountable in all areas of leading a TOPP KIDS Out of School Club. Above all you must ensure that the programs are maintaining a high level of quality, fun, safety & excitement for children, families, and teams while maintaining best practices and brand standards. REPORTS TO: This job title that this job incumbent reports to the: Operations Manager and C.E.O. DIRECT REPORTS: Job tiles supervised by this job incumbent: Program Coordinators, Room Leads, Active Play Coordinators, Practicum Students, and Volunteers QUALIFICATIONS: The minimum qualifications required to successfully perform this role: 5+ years of Early Childhood Education or related experience, a minimum of a Level 2 Alberta ECE Certification, personal vehicle and valid drivers license. ADDITIONAL QUALITIES/SKILLS/ ATTRIBUTES NEEDED ARE:

• Strong relationship building skills with teams,

families, children, and community.

• Strategic leader that drives community impact

• Ability to lead using TK Brand Standards and Best

Practices

• Strategic leadership during change, growth and

development

• Strong communicator, both written and oral

• Must maintain confidentiality of company practices/

staff / or issues that may arise.

• Strong technology /computer knowledge & ability

• Attention to detail with a focus on goals.

• Excellent follow-up skills and takes initiative.

• Mentorship skills for teams and practicum students

• Spirit of teamwork and professionalism

• Personal drive for growth and improvement

• Flexibility with scheduled assignments and tasks

• Reliable transportation and ability to commute to

multiple locations.


OUR PASSION IS CHILD CARE, OUR SECRET IS PEOP LE.


All qualifications comply with human rights legislation. DUTIES AND RESPONSIBILITIES: 6 AREAS OF RESPONSIBILITY
Reflected in evaluations

PROGRAM SUPPORT

• Helps programs understand roles/ portfolios and

ensures Program Coordinators are leading, reviewing and mentoring educators.

• Facilitate & actively participate in Leadership

Meetings.

• Helps maintain the TOPP KIDS Administrative

Calendar for all programs.

• Acts in ratio for programs when needed and attends

all major program events.

• Finding replacement or cover for program staffing

when necessary.

• Maintains a schedule where all programs are visited:

1 announced, 1 unannounced, 1 team meeting / an additional unannounced per month

• Schedules time to actively promote PLAY by role

modeling with children during visits! EVERY FAMILY LEAVES HAPPY

• Talks to every Family! \xe2\x80\x93 builds respect and trust.

• Ensures survey results are being reviewed with

programs, creating action plans for improvement.

• Any issues are addressed in a professional manner

and supports are offered when deemed necessary.

• Fosters culture surrounding continuous

communication and \xe2\x80\x9cFamily-Run\xe2\x80\x9d feel with families and staff.

• Coaches leadership team members on how to deal

with behavior guidance strategies for educators and any collaboration / communication needed with parents.

• Coaches excellent execution of Every Face, Every

Section, Every Time You Walk the Floor.

• Supports and attends program events, open houses,

companywide events, GROWTH AND ACCOUNTABILITY

• Innovates and maintains a Regional Manager Portfolio

and processes.

• Ensures Program Coordinators are mentoring new

educators according to TOPP KIDS standards.

• Supporting the development & growth of new

Program Coordinators.

• Fosters a culture of continuous improvement,

innovation, and development.

• Innovates new processes and policies for TOPP KIDS

through proper channels.

• Executes check-ins, and work-withs and explores

growth opportunities with teams as per portfolio outline and as needed.

• Performs annual Program Coordinator reviews and

supports staff reviews with Program Coordinator.

• Inspires the team to be creative, innovative and to

seek new opportunities.

• Promotes community building through program

initiatives with Program Coordinators

• Keeps educators accountable using approved

disciplinary actions and supports / approves Program Coordinators with disciplinary actions with consultation of the Operations Manager.

• Accountable for the successes and growth

opportunities of teams assigned.

• Collaborates with Support Team to foster employee

growth. EMPLOYER OF CHOICE

• Catches team members \xe2\x80\x9cdoing it right\xe2\x80\x9d and

celebrates publicly.

• Fosters culture surrounding continuous fun and

excitement in the workplace.

• Facilitates & actively participates in companywide

events for culture and morale building.

• Attends & supports program events

• Supports teams with vacation requests and cover

when needed.

• Supports the mentoring of all practicum placements

& internship programs.

• Conducts monthly coordinator 1 on 1 check-ins and

support. LICENSING, ADVOCACY & COMMUNITY INVOLVEMENT

• Reports, reviews and follows up with all incident

reports, inspections, and licensing requirements.

• Submit & apply for program exemptions

• Holds programs accountable for licensing standards.

• Attends advocacy/ industry meetings, workshops and

seminars.

• Networks with outside organizations, bring new

involvement, innovation and ideas to TOPP KIDS. PROGRAM QUALITY & MAINTENANCE

• Ensures that Fire and Health inspections are up to

date at programs.

• Ensures that Company culture is present.

• Uses Program Performance Evaluation to ensure

brand standard met.

• Ensures programs use brand schedules, routines and

processes to coach\xe2\x80\x99s teams when needed

• Reviews Program Month End packages and submits

Regional Month End package to the Operations Manager.

• Support teams in executing excellent brand standards

for inventory & physical appearance of program / supply upkeep using the Program Plan.


OUR PASSION IS CHILD CARE, OUR SECRET IS PEOP LE.

Further tasks may be listed in the Regional Manager Portfolio. WORKING CONDITIONS: You will work primarily indoors, both in an office setting and onsite at schools and should be aware that some supervision may also be required outdoors or on field trips during program time. Travel will be necessary and done so in your personal vehicle between the Head office and programs. Shifts are split and span from 6:45 AM \xe2\x80\x93 6:00 PM following a general schedule (found in the Regional Manager Portfolio) but must not exceed 44 hours per week. Break times are self-managed and some shifts may be extended based on company needs. PHYSICAL REQUIREMENTS The physical requirements of the job should be stated in this section. Depending on the position type, a variety of physical requirements may apply. Sections which may need to be referenced are listed below:

• Strength Guidelines

In this role you will not have to do much lifting but occasionally may have to lift a boxes of paper, carpets or supplies which weigh approximately 20 - 40lbs.

• Motion Parameters

In this role you may be expected to sit at a desk for long hours or stand in programs during your shift. Other common parameters would be running, walking, playing floor activities with children, stairs, squatting, kneeling, or driving.

• Vision and Hearing Requirements

In this role you may be expected to spend long hours in front of a computer screen and may be required to have the ability to read signs and documents, see across the span of a gymnasium or field and judge distances as well as actively listen during child care supervision and during program visits.

• Psychological Demands

In this role you will be is expected to make both strategized and quick decisions, supervise workers, problem solve, read or write, speak publicly, or interpret data as well as support both the professional and sometimes personal growth of individuals. ACKNOWLEDGEMENT & AGREEMENT The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.