Job Description

Position Title: Regional IT Specialist

Position Type: Regular - Full-Time

Position Location: Coaldale

Requisition ID: 25299





JOB PURPOSE:

Reporting to the Regional IT Services Manager, the Support Technician will

• Under limited supervision of the Regional IT Services Manager (or designate) directly provide onsite support for a variety of IT hardware and software, such as, but not limited to:

• personal computer hardware/software and peripherals
• mobile phone/PDAs
• network printers, server and network hardware equipment, computer room/network wiring closet facilities, and phone systems
• Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems
• Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager
• Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible \'faces\' of IS

JOB RESPONSIBILITIES:

• Directly provide onsite or work with third party vendors support a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phones, network printers, server and network hardware, Warehouse Management equipment, computer room/network wiring closet facilities, and phone systems
• Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate
• Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate
• Conduct software testing and installation in support of application packing and deployment
• Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution
• Management - responsible to ensure standard McCain PC images are applied and maintained on McCain assets

MEASURES OF SUCCESS:

• Customer Focus
• Collaboration
• Continuous Improvement
• Problem Solving
• Facilitation
• Negotiation
• Influencing

KEY QUALIFICATION & EXPERIENCES:

• 3 - 4 years\' experience is required/desirable for candidates applying for this position
• College diploma in IT or equivalent
• Nice to have general networking technologies including Wireless LANs
• Minimum technical certifications, A+, preferred Microsoft certifications

OTHER INFORMATION

• Key internal relationships: VP CENTRE OF EXPERTISE, Regional HR Teams, Global Leadership Team, Corporate Communications
• Key external relationships: External vendors
• Travel: as required
• Job is primarily performed in a standard office environment

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the

Job Family: Information Technology
Division: Global Technology
Department: Regional IT Services Americas
Location(s): CA - Canada : Alberta : Coaldale

Company: McCain Foods (Canada)

McCain Foods