Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.




































Job Title Regional Enablement Coach, Creditor Capability - BC




































Regional Enablement Coach \xe2\x80\x93 Creditor Capability . What is the opportunity? In this role, you will be a strategic advisor to the RVP and Market Leaders helping to build and execute effective routines touching the Clients\xe2\x80\x99 Creditor Journey. You will develop leaders through coaching effectiveness and reinforcing the consistency of practice management routines to drive business outcomes with the help of the Creditor Protocol. You will lead and coach to the effective application of the CB Sales and Service Experience, sales and market management, sales and service practices, practice management, change management, coaching, and skill building. You will be rresponsible for executing National and Regional strategies and change leadership to embed and sustain initiatives in collaboration with Creditor business partners and serve as a feedback channel from the front line back to National Office. You will support the development and execution of robust sales activity plans and increased translation of LINX usage into business outcomes. You are a One RBC enterprise role model leader that integrates and enables your market/region and responsible for the performance and contribution of your market/region and partners, focusing on deepening client relationships. You will be a role model of RBC\xe2\x80\x99s modernized Values and inspire our collective ambition. What will you do?

• Help with Client Loyalty and Enabling Digital Enablement
• Embed and sustain initiatives in the context of Mortgage Advice Experience
• Build coaching capability in delivering multi-channel client access, exceptional client experience (Top Box), and advice that is meaningful, memorable, and timely
• Support and build capability Manager, Mortgage Specialist and Mortgage Specialist to Creditor Virtual Excellence and Creditor Insurance Business
• Maximize Customer Contacts
• Support Mortgage Specialist, and Creditor Insurance business
• Advance adoption of practice management routines in enhancing sales planning, and determining key areas of focus
• Attracting, Growing and Deepening Client Relationships
• Advance Sales Leader/managers\xe2\x80\x99 ability to drive teams to acquire new clients to RBC Canadian Banking and to generate referral business back to the branch network to reduce single-service clientele.
• MS business key \xe2\x80\x9ccoaching the coach\xe2\x80\x9d with a focus on:
• Grow business results with balanced focus on unit productivity and dollar volumes
• Price business and collect fees while maintaining a balance of sales results, portfolio performance and profitability, and relationship building
• Working as a Team and Growing through One RBC
• Advance Market Leaders and Sales Managers effectiveness in practice management, market management, sales management, and coaching practices
• Provide prioritized diagnostic support on market management, sales management, and coaching practices
• Engage Employees and Developing Talent
• Build confidence, capability, and proficiency of full team, including oneself, for today and tomorrow
• Enable Region and Market Leaders optimize capacity through prioritized regional and in market capability building focus and support

What do you need to succeed?

• Strong Credit and Lynx Experience
• Strong business and organizational knowledge, planning and implementing capabilities with a knowledge/experience across Personal and Commercial Banking within the market/s supported, including sales management, and direct sales.
• Excellent written and oral communication ability and strong impact and influence competencies.
• Strong interpersonal skills.
• Experience sales/management skills Personal and Commercial Banking.
• Strong understanding with acquisition sales force.
• Proven experience in both 1:1 coaching, team coaching, and experience coaching salespeople and enabling sales managers.

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Summary




































Address: VANCOUVER, British Columbia, Canada




































City: CAN-BC-VANCOUVER




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Personal and Commercial Banking




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-01-05-08:00




































Application Deadline: 2023-01-21-08:00







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.