Job Description

Description

Regional Director

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada's great business success stories.

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.


Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Why choose Us

We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates.

The

Regional Director

actively promotes the company's philosophies and culture to staff, clients, and the community. The

Regional Director

provides management, direction, leadership, supervision and training to a team of Property Managers in order to promote client retention, employee retention, and the continual enhancement of the Company's client services. They are also accountable for establishing and maintaining key client relationships with assigned Board of Director Members for our managed communities.

Duties & Responsibilities

Leadership:

Promotes and maintains a culture of leadership by maintenance and delivery of company leadership principles:

1. Character

Have an outward and open mindset. Be courageous, self-reflective and conscientious.

2. Communication

Prepare and deliver clear, concise and effective verbal and written communication.

3. Trust

Build a team culture rooted in trust, transparency and collaboration.

4. Influence

Effectively inspire and influence others. Be an excellent negotiator and mediator.

5. Accountability

Build empowered, accountable and collaborative teams that are aligned to a shared vision.

6. Talent Acquisition

Hire As or potential As. Don't compromise for urgency. Be an outstanding interviewer.

7. Change Management

Be an outstanding change agent. Challenge the status quo with lots of experiments.

8. People Development

Train, coach and develop others to become effective leaders.

Supervision:

Supervises an assigned team of Property Managers by:

Providing ongoing support and guidance, with a particular focus on client retention Routinely monitoring progress and developing measurable action plans to resolve issues Providing specific assistance concerning technical issues Conducting formal and informal performance reviews Ensuring that Property Managers adhere to corporate policies including, but not limited to, recruiting, payroll processes, accounting, and human resources policies Providing appropriate professional development to existing Property Managers and training to new Property Managers Provide assistance in assuring accuracy and completeness of monthly Management Reports Assist managers in the bidding and contract renewal process.

O

perations:

Works collaboratively with the Vice-President, Operations to develop and implement strategies, policies and procedures that improve the Company's service delivery and competitive position. This includes:

Continually monitoring client feedback through established channels (watchlist, NPS Survey, etc) and developing pro-active responses Proactively building strong business relationships with Board of Directors Meeting with Developers for new projects and taking the lead role in start-up operations Actively leading the start-up, transition or termination of condominium corporations within area of responsibility Monitoring special and major projects at our managed communities Attending the majority of AGM and other key meetings within the assigned portfolio Representing the Company at a variety of meetings and events Participating in in-house company committees and task forces Effectively communicating Company initiatives to internal and external audiences

Education & Experience

Hold a General License in good standing, RCM preferred Bachelor's Degree in Business or related field from an accredited college or university 5 years working in residential, commercial or industrial management experience preferred Previous Supervisory experience required Experience in managing multiple properties and boards simultaneously, strongly preferred Working knowledge and experience in financial accounting in commercial real estate, financial reporting, and budgeting is necessary Experience in maintenance, construction, engineering and all facets of property operation and building management is an asset Ability to plan, organize and coordinate multiple projects and ability to read and understand construction specifications and blueprints is needed

Knowledge, Skills & Proficiencies

A comprehensive understanding of the property management industry will be combined with strong management and leadership abilities. Specific competencies include:

Thorough knowledge of the Condominium Act Excellent organizational and time management skills Proven oral presentation and written communication skills Proven ability to work well under pressure and deadlines Demonstrated ability to supervise, train and lead staff Proficiency with Microsoft applications, especially Word, Excel and Outlook Ability to interpret and explain financial data and statements Ability to read, analyze, and interpret technical procedures, bylaws, statutes, regulations or documents with a similar degree of complexity

Legislative Requirements

The Regional Director must hold a valid General license in good standing, issued by the Condominium Management Regulatory Authority of Ontario.

As a Regional Director with a General license, you may be required to supervise associates with a Limited license, in the tasks outlined below:

1. The Licensee shall not enter into, extend, renew or terminate a contract or other agreement on behalf of a client except with the prior approval of the supervising licensee.

2. The Licensee cannot make any expenditures of more than $500 of the client's money, not including the reserve fund, except with the prior approval of the Supervising Licensee.

3. The Licensee shall not make expenditures out of, invest or otherwise make dispositions of a client's reserve fund.

The Licensee shall not sign status certificates under the Condominium Act, 1998 on behalf of a client. The licensee shall not, on behalf of a client, give anything to an owner or mortgagee that the client is required to give to an owner or mortgagee under the Condominium Act, 1998.*



A Limited Licensee may perform an action in 1 or 2 above without the prior approval of a supervising licensee if it is necessary to ensure the immediate safety or security of persons using the property or to prevent imminent damage to the property or assets of the client.

Compensation

Compensation for this role is between $105,000 - $125,000 + benefits

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.



FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.



FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.



In accordance with Ontario's Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

INDHON

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.