Job Description

Job Category: Marketing & Sales
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Position Summary:
Under the direction of the Vice President Hospitality, the incumbent will be responsible for the overall management and profitability of the sales and catering operations at the Greater Toronto Area (GTA) hotels. The successful candidate shall be responsible for creating and maintaining the and catering budgets, acquiring new business, securing repeat business, and developing the sales team to achieve targets. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. This role will be based in at the Great Canadian Casino Resort Toronto with periodic travel required to the hotels at the Pickering Casino Resort and the Great Blue Heron Casino.
Key Accountabilities:

• Provides leadership, direction and mentoring to the complete sales and catering operation across all GTA sites, facilitating synergies and coordination of strategy and deployment
• Develops Performance Objectives and delivers Performance Evaluations for direct reports
• Develops annual Sales & Catering budget targets for individuals and sites, working in collaboration with senior/regional teams as well as partnering at the local level with site teams
• Develop strong guest/client relationships to increase market share within the region
• Solicits, negotiates and books new and repeat business through telemarketing, mailing, on-site inspections, referrals, tradeshows, etc. to maximize sales and profitability of the sites
• Partners with the corporate marketing team to deliver on overall strategy and key performance indicators for guest experience and visitation
• Maximizes revenues in room, banquet/meeting rooms across the sites
• Forecasts short and long-term sales that are reported monthly through a KPI dashboard
• Develops SOPs in conjunction with compliance and legal teams to ensure that all variables within our systems are covered by Privacy Impact Assessments
• Incorporates structure and guidelines to ensure that clients/vendors are being vetted prior to establish a business relationship
• Monitors negotiations for corporate, group and individual travel pricing; working directly with the Revenue Management team
• Completes analysis and reports on established metrics at the regional level (Regional/Executive Vice Presidents,
• Participates in trade shows or other events and presents new concepts to senior management
• Offers sales and catering expertise to internal and external customers
• Is accountable for approval of all sales related POs and invoices; forwards to accounting; liaises with accounting to resolve billing issues
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, management, employees, vendors and community leaders
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Communicating effectively with all appropriate operational departments

Education and Qualifications:

• Minimum 5 years of Sales and Catering Management experience within the hospitality industry. Experience in a casino environment would be an asset.
• Hospitality Management diploma or equivalent
• Min of 5 years progressive leadership experience.
• Energetic, highly motivated
• Highly organized with the ability to multitask in a fast-paced environment
• Proven organizational, time management, problem solving and presentation skills
• Excellent verbal and written communication skills with a strong attention to detail
• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
• A commitment to continually increase your knowledge of our products and services to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• High level of proficiency in MS Office (Word, Excel and Outlook) and Opera
• Holds Smart Serve accreditation
• The required gaming registration through the Alcohol Commission of Ontario (ON)

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games with.....is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!

Skills Required