Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL is hiring a Regional Director to make a transformative impact across multiple residential communities. We're seeking a strategic visionary who thrives in the complex, fast-paced world of multifamily operations - more than traditional property and condo management



As our Regional Director, you'll orchestrate every facet of residential excellence - from innovative marketing campaigns that fill units faster, to financial strategies that maximize NOI, to capital projects that enhance resident satisfaction and property value. You'll drive strategic operations leadership while elevating building performance across your portfolio, implementing cutting-edge leasing and retention strategies, and delivering exceptional ROI through expert financial planning and reporting.



This role works on-site at one our prominent locations downtown Toronto and there is potential for travel with the portfolio and as it expands.

What your day-to-day will look like:

Leadership & Team Development

Lead and develop a high-performing team including Property Managers, Resident & Leasing Experience Managers, and Senior Maintenance Managers

Plan, assign, and direct work; conduct interviews and make hiring decisions; provide training and ongoing mentorship

Foster team member relations and create a culture of accountability and excellence

Implement performance management strategies to motivate team members and achieve business goals

Ensure timely and accurate cross-departmental communication and collaboration with Asset Management, Capital & Project Management, Customer Experience, Finance, HCM, Marketing, and other departments



Financial Management

Develop and manage individual site budgets and business plans that align with investment objectives and compliance goals

Drive financial results and key performance indicators (KPIs) against established targets

Conduct comprehensive financial and administrative reviews of assigned properties

Monitor and analyze weekly vacancy/availability reports and optimize rental rates based on market conditions

Oversee rent collection processes, ensure rent roll accuracy, and review/approve resident leases and renewals as needed

Implement appropriate action plans based on financial, market, and operational reports to achieve business objectives



Operations & Leasing

Optimize property management functions to improve efficiency and reduce operating costs

Conduct regular property inspections to ensure adherence to JLL quality standards

Recommend and oversee property renovations and improvements

Verify satisfactory completion of work and approve related invoices

Establish efficient processes for timely maintenance and repairs

Coordinate emergency response as needed

Maintain target occupancy levels and strategically set rental rates based on market conditions

Apply comprehensive knowledge of rental housing legislation, Human Rights Code, and Labor Standards Act



Client & Resident Relations

Ensure delivery of exceptional service and support to residents

Maintain high building standards and professional staff performance

Resolve resident concerns promptly to drive retention through superior satisfaction

Promote client satisfaction through timely reporting and transparent communication about property performance

Respond with urgency to client/owner concerns, questions, and requests

Foster positive relationships with clients, residents, prospective residents, vendors, and colleagues



Business Development

Participate in and contribute to the acquisition of new business

Support marketing positioning efforts to enhance property value and resident experience

Identify opportunities for operational improvements and revenue growth

Required Qualifications:

8+ years of proven experience in multi-family residential property management

Demonstrated leadership responsibility

Strong financial acumen and budget management skills

Superior customer service orientation

Comprehensive knowledge of residential property operations and leasing strategies

Understanding of relevant housing legislation and regulations

Outstanding communication and relationship-building skills



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.