Job Description

Ready for a challenge?

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Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.


Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

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The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of issues & trends to identify, and ultimately implement, opportunities for improvement and optimization. You will need to influence stakeholders across the business to achieve your desired outcomes, while functional SMEs will support you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally support logistics projects.


You are someone who can simultaneously understand a broad set of logistics problems while having the ability to gain deep expertise on a number of technical areas. You are able to use large data sets to draw conclusions, while at the same time have a bias for taking action and making swift decisions. You are passionately committed to excellence, innately curious, deeply analytical, and operate with attention to detail.

Location: Hybrid- 3 days a week from our Winnipeg or Toronto office & 2 days working from home

Reporting to: Head of Marketing

These are some of the key components to the position:

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End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc. for your assigned region within Canada Budget accountability for delivering network costs within or under the regional budget (e.g. cost per order, centralised costs, etc.) for your assigned region within Canada. Identify ways to further optimize cost, and calculate cost estimates for changes as required. Accountability for operational configurations across pay, incentives, utilisation, assignment logic, cost functions, etc. for your assigned region within Canada. Implementation and administration of the desired configurations on an on-going basis (with support from central teams) Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed. Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights. Propose and support network experiments in partnership with tech & data science teams. Assess experiment outcomes and own/approve changes for your assigned regions. Use critical-thinking skills to develop and align regional strategies with corporate & functional priorities. Effectively present ideas to senior management teams. Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc. Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations Collaborate with global and local stakeholders to align priorities and share best practices Crisis management support as needed to support business continuity

What will you bring to the team?

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High-level of comfort using data and analysis tools to derive actionable insights Ability to be simultaneously detailed-oriented while keeping the bigger picture in mind. You can get in the weeds and operate at the lowest level of detail, but can think long-term. Passion for driving positive results with a bias for action Ability to balance informed decision-making with critical-thinking with an "owners mindset" Fast-learner across a breadth of complex, sometimes technical, network tools. Passionate about the courier, customer and partner experience Excellent stakeholder management skills - proven ability to drive results in areas that aren't in your immediate responsibility. Ability to manage up and challenge status quo. Strong communication skills to influence your partners and senior management Willingness to "roll up your sleeves" and work in the details; you thrive in a fast-paced work environment because rapid change and learning is exciting to you. Bachelor's Degree or equivalent work experience in quantitative fields such as Business, Technology, Mathematics, Statistics

Applicant requirements

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3+ years experience with data and analysis tools Experience & proven success in a budget-ownership role (incl. forecasting functions) Track record of driving operational targets, ideally in a digital-first environment Willing to work outside of regular business hours on an exception basis (e.g. during a crisis)

At JET, this is on the menu:

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Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.


Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

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No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

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Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels


Are you ready to take your seat? Apply now!