Job Description

About the Company:

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live--places that go beyond housing to offer real value and a true sense of belonging.



Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today's renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.



We're more than just property managers--we're community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

Trust Ambition Collaboration Ownership Mindset Having Fun

Key Responsibilities:

Customer Service

Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice Maintain good resident-landlord relations

Office Administration:

Basic office coordination including ordering office supplies and organizing and maintaining filing system of rental board cases. Manage email inbox for administration requests from site team members. Process all adjustments to ledgers and Yardi records requested by site team members. Enforce compliance of lease agreements; Process all move-in and move-out Validate and process lease assignments sent by site team members. Update Yardi with responses to renewals. Prepare and process purchase orders. Ensure Leasing commissions file is updated by required date. Provide training to new Team Members on systems and Hazelview processes and procedures

Collections

Prepare and file requests for hearings with the rental board Participates in and represents Hazelview at the rental board (LTB) hearings. Make collection calls, including occasionally/as needed outside of normal business hours. Analyse past resident files and send to collection agency as required. Prepare formal notices prior to opening files at the rental board if need be. Follow-up on all court orders, mediation agreements and bailiff requests. Handle requests from our lawyers. Manage and process legal mail and emails received in department inboxes. Analyse judgements rendered and received. Handle the billing of our legal suppliers. Submit requests to LTB, assembling documentation for hearings and represent at the hearings. Maintain records of tenants' financial debt and status of collection efforts.

Leadership & Management:

Provide training to new Team Members on systems and Hazelview processes and procedures

Job Requirements:

Education and Experience:

Degree/diploma and/or an equivalent combination of education and/or experience 2-3 years of administrative experience, preferable in a busy office Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset Experience in a customer service role would be an asset Exposure to the Property Management Industry would an asset

Qualifications:

Excellent communication is required. Ability to speak other languages is considered an asset Actively championing diversity and inclusion Commitment to "Best in Class" Customer Service A professional demeanor with strong communication skills, both verbal and written Excellent customer service skills Ability to accurately listen, understand and respond to issues appropriately Ability to work and act independently using good judgment when assessing difficult situations High attention to detail and accuracy is critical Exceptionally organized and detail oriented Ability to work under pressure and meet deadlines Self-motivated individual with a "can-do" and "no task is too big or too small" attitude Superior time management skills with ability to multi-task/prioritize and work under tight timelines A demonstrated high degree of integrity, diplomacy, discretion and confidentiality Ability to speak other languages is considered an asset Actively championing diversity and inclusion

Hazelview Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.