Job Description

A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you'll be part of a diverse, global team that's focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at .

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you're out in the field or back at your office, you'll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We're looking for a Regional Account Sales Coordinator. The work location for this position is Edmonton, Alberta, and is eligible for a fully remote work arrangement.

The Opportunity:

Officially titled as 'Regional Account Sales Support', this Ritchie Bros. team of Sales Support is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.

In this role you'll:

Provide exceptional customer service to both external and internal customers

Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments

Assist customer & the sales team to resolve any issues that may arise during the consignment to cash process

Create opportunities and contracts and manage assets in the internal customer management system (SalesForce)

Collect contract information & manage documents

Review information in our sales and online databases to ensure equipment listings are up to date

Coordinate and direct internal resources to meet customer objectives and ensures excellent levels of customer service

Complete assigned responsibilities with a disciplined and systematic approach to tasks, coupled with the ability to adapt to shifting priorities, demands, and timelines.

Collect contact information & manage departmental collaborations to ensure deadlines are met.

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here's what you bring:

Bilingual is perfered (French/Spanish)

Excellent customer service skills

Experience in Sales or Customer support or inside sales experience

Understanding of Industrial & Construction industries and equipment would be a huge plus

Strong oral and written communication skills

Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company

Strong customer management skills

Ability to operate successfully in a rapidly changing, fast-paced environment

Excellent time management and organizational skills

Self-motivated, tenacious, capable of working independently to achieve goals

Willing to dig-in and continually learn new things and build a knowledge base

Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met

Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint), Outlook.

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how:

Base salary + paid overtime

Comprehensive medical and dental benefits.

RRSP / Pension plan and an Employee Share Plan, both with company match.

Ongoing training, professional development and tuition reimbursement.

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through , we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

If you require any accommodation, please send an email to: .

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