Job Description

Company : IWK Health

Req ID: 155662
Department/Program: IWK Central Referral Office, Children\'s Health Program
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)

Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $20.3648 - $23.1417 /hour
Closing Date: 11 May, 2023(Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other\'s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our , and enjoy access to enhanced and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi\'kma\'ki, the unceded and ancestral territory of the Mi\'kmaq people. Working in Mi\'kma\'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

The Referral Officer is the first point of entry for all surgical referrals within IWK. The Referral Officer builds trust with the referring/receiving providers, patients, and families to ensure they have the confidence that all referrals will be managed appropriately and expeditiously. The Referral Officer must have advanced skills in communication, priority setting, organization. judgement, collaboration, and coordination. Due to the critical nature of this role, attention to detail is required to ensure a) appropriate review and routing of referrals and b) all relevant patient care information is available to facilitate the consult visit with the clinician regarding the discussion of treatment options.

Duties include but are not limited to:

• Organize the day-to-day operations of the central intake office
• Receive, analyze, and prioritize referrals based on urgency and/or specific directions
• Receive telephone calls around referral wait times and status
• Collect contact information, track information in a database, coordinate appointments, and pass along relevant information to the physicians
• Provide general information and listens in a compassionate and supportive manner regarding patient\'s fears and anxieties and redirects to the appropriate member of the team
• Performs other administrative duties related to central intake of perioperative services
• Order supplies, organize correspondence and forms
• Perform other related duties as required

Hours of Work

To be determined

Your Qualifications

• Grade 12 or GED required
• Graduate of a recognized Office Administration, Business or Secretarial Program, or equivalent combination of education and/or experience required
• Two (2) years\' related experience required
• Medical Terminology course completion is considered an asset
• Must understand the importance of patient confidentiality
• Excellent communication and interpersonal skills; dealing with referring and receiving providers, patients, families, and other intake office staff
• Demonstrated well developed organization and priority setting skills; able to meet timelines
• Demonstrated excellent computer skills
• Able to work independently with minimal supervision
• Ability to accurately read all aspects of a referral
• Full comprehensive understanding of reports is essential
• Critical attention to detail
• Understanding of various clinical areas is essential
• Competencies in other languages an asset

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials. Additionally, as per Nova Scotia\'s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre\'s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis

If you are an employee of IWK Health, please apply through the to ensure you are flagged as an internal applicant.

Nova Scotia Health Authority