Job Description

Vegreville Family Clinic - Vegreville, Alberta
Permanent Part Time (minimum 12 hours a week over 4 days a week)

About Us:

KCPCN/ VFC is a collaborative, patient-focused primary care practice dedicated to providing quality healthcare services to our community. We are looking for a reliable, organized, and compassionate Referral Coordinator to join our team. This role plays a vital part in ensuring seamless coordination between patients, specialists, and healthcare providers.

Position Summary:

The Referral Coordinator (RC) is responsible for coordinating all patient referrals and specialist appointments, maintaining follow-up communication, and ensuring accurate documentation of referral activities. The RC reports directly to the Clinic Manager and may assist with other administrative duties as needed to support clinic operations.

This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks efficiently in a fast-paced clinical environment.

Key Responsibilities:

Prepare and send referral letters to specialists and external clinics. Book and follow up on all specialist appointments, ensuring patients receive timely updates and instructions. Maintain organized and up-to-date records of all referrals (Accuro EMR, VFC Landing Site RC documents, and physical binder). Communicate professionally with patients, physicians, and external offices. Handle patient inquiries and conflicts with professionalism, documenting any incidents as required. Ensure confidentiality and compliance with Alberta's Health Information Act (HIA). Maintain cleanliness and organization of the workstation area. Support other clinic operations as directed by the Clinic Manager, including: Assisting with call-ins, unlinked and linked documents Picking up and sorting mail Ordering office and kitchen supplies Completing bank deposits as assigned Performing light housekeeping or restocking tasks as needed

Referrals the Coordinator Will Manage

All specialist appointments Holter monitor and stress tests Pain management clinic referrals Occupational therapy and physiotherapy Wound care referrals Hip and knee programs Endoscopy and colonoscopy ("scopes") referrals Comprehensive Breast Care Program EMG studies Mental health referrals Sleep studies (excluding level 3) Bariatric program referrals Cannabis clinic referrals

Qualifications:

Previous experience in a medical office or healthcare setting preferred Knowledge of Accuro EMR or similar electronic medical record systems an asset Strong administrative, organizational, and communication skills Ability to work independently and as part of a team Professionalism, discretion, and a commitment to patient confidentiality Flexibility to assist with other clinic duties as required

Additional Information:

The Referral Coordinator may be cross trained in other administrative roles to ensure adequate coverage during absences and to support long-term clinic stability. Reports directly to the Clinic Manager.

Application:

Qualified and interested applicants are asked to submit a cover letter and resume to the Clinical Manager by FAX at (780) 603-4459 or email to communications@kalynapcn.ca.

KCPCN is committed to ensuring the safety of staff and patients and requires the following must be provided before your first day of work:

Satisfactory criminal record check and/or Vulnerable Sector Search. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with KCPCN.

The KCPCN has an Immunization and Communicable Disease Policy that requires its employees to provide full vaccination records for all communicable diseases so the employer can execute its duty under the Alberta Occupational Health and Safety Act to protect the health and safety of staff and patients in the event of an outbreak of a vaccine-preventable communicable disease. These records will be held in confidence in your employee file.

KCPCN is committed to providing high-quality client-centered care by attracting, engaging, and developing an inclusive workforce that reflects the diverse population it serves. Diversity at KCPCN means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.

We would like to thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.

Job Type: Part-time

Pay: $21.11-$25.33 per hour

Work Location: In person