Job Description

Referral Coordinator

Department:

Operations

Reports To:

Surrey Clinic Lead

Location:

Hybrid, with training and development days and coverage for team members in the Surrey office when required.

Work Schedule:

Monday-Friday, 7:15am - 3:15pm

Overview:

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:

Reporting to the Surrey Clinic Lead, the Referral Coordinator is pivotal to the organization - this being the first Olive representative many of our patients will speak with.

Key Areas of Involvement Include

:

Referral Coordinator

Triaging new referrals to determine what testing patients need to complete prior to consultation. Uploading all patient requisitions and managing patient portal access. Calling or emailing patients to provide support and answer questions about their referral, health history or to determine testing. Sending out Welcome emails and assisting patients with initial testing. Preparing charts of new patients in preparation for consultation booking. Processing Medical Records requests and Obstetrical referrals and sending required
documentation.

Participate in departmental meetings and in-service education sessions as required. Perform other related duties as assigned.

Qualifications:

Education, Training and Experience:

Medical Office Assistant Certificate Minimum of two (2) years related experience. Previous medical office experience is an asset.

Skills and Abilities:

Proficient in medical terminology. Positive, friendly, and professional demeanour. Exceptional communication skills. Demonstrated ability to prioritize & multi-task. Proficient with computers and applicable software applications, including EMRs and MS Office. Willing and able to learn new programs and systems. Strong work ethic. Demonstrated ability to work independently and as a member of a multi-disciplinary team. Physical ability to carry out the duties of the position. Ability to discuss intimate topics related to infertility in a professional, compassionate manner.
Job Types: Full-time, Permanent

Pay: From $24.50 per hour

Expected hours: 37.5 per week

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance Paid time off RRSP match Tuition reimbursement Vision care Wellness program
Ability to commute/relocate:

Surrey, BC: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Office: 1 year (preferred)
Work Location: Hybrid remote in Surrey, BC