Job Description

Dispatcher (Full-Time - Permanent)

Red Arrow - 15213 112 Avenue Edmonton, AB

Operations Start Here.

As Dispatcher, you'll manage day-of-service operations for our Alberta, British Columbia and Ontario fleet, plan and dispatch operator/vehicle assignments, track route performance, and resolve incidents promptly. You'll coordinate with Ticket Office staff, the Shop, and Supervisors to maintain safety compliance and schedule reliability in a fast-paced environment.

What You'll Do:

Execute daily operator-to-vehicle assignments and dispatch. Monitor routes, fleet status, and operator availability; respond immediately to issues to meet service requirements and uphold safety policies. Coordinate operators, supervisors, and vehicles by processing and relaying instructions via computer-aided dispatch and communications systems. Answer phones and support Ticket Office staff with accurate, timely information for customers/passengers and internal teams. Work independently to troubleshoot and resolve passenger issues promptly. Assist the Charter department in scheduling equipment and operators to fulfill charter bookings as needed.

What We're Looking For:

1-2 years' experience in logistics and/or transportation dispatch preferred. 1-2 years' experience in a customer service role preferred. Excellent oral and written communication skills. Intermediate proficiency with the Microsoft Office suite. Clear criminal record, minimum Class 5 driver's license, and a clean driver's abstract. Strong organizational skills, including time management, multitasking, and staying calm in a fast-paced environment (high volume of emails, calls, and inquiries). Proven problem-solving ability and decisiveness in a busy operations setting; strong memory/recall. Ability to handle stressful situations with composure. Customer service focused.

Bonus Points:

General knowledge of Alberta, BC, and Ontario highway networks are considered an asset. Previous dispatch or forward-facing customer service experience. Certificate or diploma in Office Administration (or related field) preferred. Experience in a unionized, culturally diverse environment considered an asset.

What We Offer:

11-hour shifts Shift times: 04:00-15:00 and/or 13:00-00:00 | Rotating between day and night shifts Rotation pattern: 3 days on, 2 days off, 2 days on, 3 days off, 2 days on, 2 days off (repeats) Total of 7 shifts every 2 weeks Salary: $24.63 per/hour Health & Dental Benefits
Free Stand-by Travel on our Luxury Motorcoaches

About Keolis:

Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western's Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.