Job Description

Office Location:

7781 Vantage Way, Delta BC V4G 1A6



Our planet needs our help to ensure that the products we use every day stay out of our waterways, ecosystems, and landfills. That's where Product Care comes in. For over 30 years, we've worked with manufacturers, distributors, and retailers to take responsibility for the life cycle of their products. From lighting to paint, hazardous special products to alarms - we develop and manage sustainable recycling programs across Canada. As the creator of one of the first Extended Producer Responsibility (EPR) programs in North America, joining the Product Care team is your opportunity to join an industry-leading team working to deliver great environmental outcomes for our communities. Please visit http://www.productcare.org to learn more about us.

About the position

The Recycling Service Coordinator leads and provides operational support for the various recycling programs with respect to collection services (collection sites, collection events, large volume direct pick-up services), including, but not limited to recruiting, on-boarding, training, set-up, inspection and general liaison to ensure compliance, operational effectiveness and quality customer service.

Responsibilities:

Collection Services Recruitment

Identify gaps in service, with reference to meeting accessibility commitments, targets and goals. Research and contact potential businesses/organizations, local governments and indigenous communities to determine suitability and interest in partnering with Product Care as a collection site, collection event or direct pick-up service Responsible for finding replacement collection sites and events in case of collection site closures. Assess and make recommendations to management, including the feasibility and viability, the capital cost and funding for transportation and equipment. Promote the Product Care programs through presentations and networking opportunities at industry conferences and events as requested, including, but not limited to presentations focusing on the return-to-retail program and potential collectors. Leading the recruitment and onboarding of return-to-retail collection services, including but not limited to: Completion of the necessary paperwork, registration etc. Managing insurance and lease issues Coordination of supplies to new collection sites Coordination of logistics and communications Routine follow up to ensure service quality and relationship building

Administration

Develop standard operating procedures to support collection site/events recruitment and onboarding of new collection sites, collection events and direct pick-up services. Develop best practices to support collection sites, collection events and direct pick-up service. Lead the development of marketing materials to support recruitment functions. Assist with the completion of compliance and all necessary paperwork required for collection site set-up. Identify transport options, contacting carriers for rates and availability, complete cost analysis, negotiate rates, set up and train the new carriers and hubs (consolidation centers). Lead the onboarding new collection sites, including, but not limited to operational efficiency, training, and site-specific collection systems development and processes. Cultivate and build relationships with collection partners, with an emphasis on retailers. Ensure quality service and customer service. Answer questions related to the program(s). Plan and budget collection site inspections to meet inspection schedule requirements. Evaluate collection site performance through the establishment of KPIs and report as well as the communication of site successes for marketing purposes. Administer collection site contracts, renewals, terminations and update collection site database as required. Track and analyze service issues and barriers to participation and recommend possible solutions. Determine ways to build a more robust and effective collection network that meets accessibility requirements in each province and program. Approval of invoices for program services related to execution of the duties for this position. Administrative support to operations as required.

Collection Site Inspections

Complete checklist and assessment of each collection site and follow up with collection sites on the finding of the site inspection, any corrective actions required. Manage tracking and repository for collection site inspection checklist and assessments. Create and administer collection site self-audits and follow-up on corrective actions as needed for any issues identified, to ensure compliance with Product Care's standards and procedures. Visit BC collection sites as per policy and direction of the Operations Manager. Identify, track and resolve issues raised by collection site and collection events hosts. Coordinate with appropriate departments within Product Care to resolve issues raised by collection sites, collection event hosts, and organizations utilizing direct pick-up services. Visit gap collection areas as directed to fill collection site gaps, as needed.

What you bring

The ideal candidate will possess the following skills, experience, and qualifications:

Post-secondary education in administration or equivalent experience. Minimum of 2 years in an operations/logistics role, or similar high-paced role. Proficiency in MS Office Suite, including Access and a working knowledge of databases. Clear and concise English language abilities, both written and verbal and ability to persuade. Strong interpersonal skills, with a focus on relationship building and quality customer service abilities. Analytical thinking with excellent problem solving and troubleshooting skills. Takes initiative, strong work ethic, can execute and gets things done. Ability to multi-task. Understanding collection system network, logistics and supply chain best practices would be an asset. Ability and flexibility to travel and possess a valid Class 5 driver's license.

Don't have every single qualification?

We know that some people are less likely to apply for a job unless they are a perfect match. At Product Care Recycling, we're not looking for "perfect matches." We're looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you're excited about this role but don't have every single qualification, we encourage you to apply anyway. Whether it's this role or another one, you just may be the right candidate.

What we offer

Product Care offers a competitive annual salary based on experience. Comprehensive benefits program, including Life Insurance, Dental, Vision, Long-Term Disability and Mental Health & Wellness support. Paid annual vacation and paid Personal Days Off (PDO). RRSP with company matching program. A dynamic, team-based work environment. Friendly and fun team environment with company celebrations and social events. Professional Development fund to upskill yourself each year, in accordance with company policy. The satisfaction of making a positive difference for the environment. A hybrid working model. Product Care, as a tradition, offers paid time off between Christmas and New Year.

Combine cover letter and resume as one file, if possible.

The job posting will remain open until filled. We sincerely thank all candidates for their interest; however, only those selected for an interview will be contacted. This position is open to those legally able to work in Canada.

Product Care Recycling is committed to employment equity and to building a diverse and inclusive workplace that reflects the communities we serve across Canada.

We welcome and encourage applications from Indigenous peoples, racialized individuals, people of all genders, 2SLGBTQ+ persons, and people with disabilities. We are dedicated to fostering an environment where everyone feels valued, respected, and empowered to contribute. Accommodation is available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@productcare.org.