Job Description

About Us

Talent is our World.



At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.



Take the next step in your career journey and discover our exciting opportunities.

The Role

As a Manager, you will be responsible for the recruitment delivery, relationship management and annual budget of a team within a (large complex) client solution. You will support the Senior Manager/ Senior Manager Account Lead/ COD in driving the achievement of the business area's commercial and people strategy; managing your team to fulfil all contractually agreed quality thresholds.



You will also provide line management and inspirational leadership to your team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team/leadership development.

This is a hybrid position and will require the individual to work in the AMS office in Toronto Downtown 1 day per week.

Key Accountabilities

People

Execute people strategy across team span focusing on hiring, development, wellbeing, engagement, and retention. Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways Team 121's, coaching and development sessions and skip level meetings as appropriate Support and where appropriate lead team meetings & engagement activity Input into and conduct Talent Review Meetings each Quarter with a focus on talent
development and mobility across broader teams & COE
Conduct quarterly performance appraisals, mid-year and end of year reviews,
including PDPs.

Delivery Management/Performance, Compliance and Finance

Responsible for scaling up/down the teams to ensure delivery against target and
budget.
Input in to, and action, account budget and reforecast processes to align team
structures and performance outcomes with demand plans and client account strategy
Responsible for ensuring team understands the account's commercial model, and
their role in helping achieve its strategic priorities and KPI targets

Weekly Capacity reviews - workload, risks, challenges, win themes

Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
Execute and deploy client fulfilment strategy across portfolio Work with Team Leaders to ensure that tools and channel strategy supports
achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel

utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.)
Drive down non-compliance for client accounts, increasing account revenue and
profitability. Review data integrity across ATS & CRM and ensure that TLs are

conducting QA activity across their teams e.g., Advert management, Screening &

Briefing QA, Mandatory Process / Training

Excellence in Sourcing - Delivery

Work with AMS peers to understand best practices and
opportunity for innovation leveraging experience from other client groups
Execute & embed Projects / CI / Transformation / Stabilisation as required

Skills & Experience

Experience in day-to-day management of a team, stakeholder management and managing CWS programs

Strong background in Sourcing, Recruiting, Operations and Reporting is a must

Knowledge of Managed Service Provider (MSP) model is a plus

Vendor management: ensure appropriate staffing vendors are aligned to client needs based on job category, location, supply, and demand Experience managing a small team, demonstrable ability to manage, coach and develop direct reports Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets) Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment Experience leading virtual/remote teams - proven ability to enable collaboration, engagement and operational excellence among dispersed teams Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls Experience in the use of recruitment technology and recruitment databases Strong Excel skills Strong Language skills

Behavioural Skills:

Stakeholder Partnering - Proficiency level 3 Effective Communication - Proficiency level 3 People Performance Management - Proficiency level 4 Escalation Management - Proficiency level 4 Recruitment Strategy Development - Proficiency level 3 Drives Outcomes - Proficiency level 4 Issue Resolution - Proficiency level 3 Service Excellence - Proficiency level 4 Thrives Under Pressure - Proficiency level 3 Drives Continuous Improvement - Proficiency level 3 Commercial Awareness - Proficiency level 3

Technical Skills:

Recruitment Technology Literacy - End User - Proficiency level 3 Compliance and Regulatory Knowledge - Proficiency level 3 Data Literacy - Proficiency level 4

Other

What you'll get in return:

Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You'll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients' most pressing talent-related challenges. You can innovate, disrupt and influence with organisations that want to transform their operations and win the war for talent.

What we offer:

AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to - and we'll give you the flexibility to allow you to give just as much attention to what's important to you outside of work.


Full training and support Stretching, challenging work A vibrant, diverse, and collaborative culture Flexible working - home/hybrid/in-office working available A competitive reward and benefits package The opportunity to embark on a recruitment career with one of the world's leading recruitment companies Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at talentacquisition.generalenquiries@weareams.com

Details

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Reference

AMS28368


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Closing

16/01/2026


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Location

Canada, Toronto


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Schedule

Full Time


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Business area

Performance Management and Continuous Improvement


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Sector

Professional Business Services


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Employment Type

Permanent