Job Description

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.


Applications are now being received for the Recreation Co-ordinator, Facilities and Allocations Position in the Recreation Services Department, Community Services Commission. To apply, please submit your resume and cover letter online by

March 11, 2025

.


Please note the salary range is based on 2023 rates.

Roles and Responsibilities

Reporting to the Senior Manager of Business Development, the Facilities Allocation Coordinator has primary responsibilities to:

Develop, integrate, coordinate and oversee allocation of sport bookings and associated contracts for all City-wide facilities including ice, sports fields, pools, and other City of Markham indoor and outdoor facilities. There is a significant interaction with broad network of internal and external stakeholders Support with 450+ community groups and permit holders of City facilities. Attend meetings with community and sports groups to discuss needs and to refine and enhance respective sport allocation policies, ensuring sustainability of sport and continued community impact. Oversee the collection of a substantial revenue stream (currently in excess of $8m annually), facility promotion to maximize revenues, and for supervision of assigned staff. Liaise with community sport organizations and user to develop policies and strategies trends that reflects and aligns with the strategic direction from provincial and national sport organizations. Conduct user satisfaction and fee surveys Develop policies such as those related to rental/user fees, services-in-kind for events and tournaments, annual allocation processes, and similar Works with Finance & Legal to ensure permit agreements are updated for risk management purposes.

Requirements

Post-secondary education (diploma or university degree) Business/Public Administration, Recreation, Recreation Facilities Management or related discipline Three to five years' experience in a municipal multi-facility permitting function Three to five years' of supervisory experience Strong knowledge of sport allocation methodology, sport governance models, and exceptional customer service, negotiation, and mediation skills Excellent customer service, interpersonal, presentation, negotiating/ mediation skills, policy research and development, report-writing, organizational and supervisory skills are necessary. A primary skill is the ability to effectively reconcile competing requests with tact, diplomacy, political awareness and customer/community service in mind Basic accounting knowledge related to operating budgets Knowledge of rental-related regulatory and due diligence requirements Computer proficiency in MSOffice including Access, and Xplor Recreation (Program Registration & Facility Booking system). Availability to work flexible hours periodically to attend community meetings, trouble-shoot permit issues, and meet peak period deadlines. Driver's License in good standing and a reliable vehicle to use on City business when necessary.

Service Excellence:

Leads and supports staff in meeting or exceeding service standards when interacting with customers.

Change & Innovation:

Effectively implements change and supports and involves staff through change transitions.

Teamwork & Relationship Building:

Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.

Communication:

Models active listening and clear communication, and supports staff members in communicating effectively.

Accountable Results Oriented:

Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.

Management & Leadership:

Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.


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