Job Description

The CanCap Group ("CanCap") is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable - from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.


We are a company of innovators. We learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised - and we always do so with integrity.


What your day and week could look like


Reporting to the Senior Manager, Remarketing, a Recovery Agent plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes:


Recovery Support and Relationship Management
Assisting in follow up with Bailiffs and Auctions on accounts in inventory.
Interacting with supplier network regarding any questions on accounts.
Ensuring appropriate prioritization of our files.
Ongoing stewardship of a dedicated segment of customer accounts.
Achieving a high volume of communication and attempted communication attempts over a combination of inbound and outbound phone calls.
Quickly handling day to day issues such as process, file escalations, customer complaints, billing, and others as they arise.
Consulting with senior team members to determine trends, issues, concerns, and wins.
Providing daily, weekly, bi-weekly, monthly updates on progress and status of accounts, i.e., number of accounts received, closed, seized, sold.
Reviewing all invoices to ensure all match existing agreement and follow up on any discrepancies prior to submitting approval for payment.
General
Reviewing existing processes and make recommendations where possible to improve efficiency and speed.


What you bring


Two+ years collections experience in consumer lending environment (banking/financial services).
Intermediate user skills with Excel, Word, and Outlook
Fluent ability to write and speak business information to customers
Ability to juggle competing priorities with a sense of urgency
Proven organizational skills with attention to detail with an ability to pick out inconsistencies
Outstanding ability to build rapport with customers over the telephone
Upbeat and results-oriented team contributions
Confidence with problem-solving, negotiating, and common-sense decision making
Analysis and logic with the ability to weigh risks
Commitment to providing 'Raving Fan' customer service
Experience in Auto Financing or Asset Recovery is an asset
Bilingualism (French and English) is an asset
Motivation and drive towards continuous learning and growth within your role and the company


What you can expect from us


Our Employee Experience is aimed at supporting and inspiring our talented team through:


A passionate team dedicated to the support and empowerment of others
An environment where innovative thinking is encouraged
Health and dental coverage for you and your family
Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days


Additional Information


Priority will be given to candidates with availability and flexibility to work shifts during days, afternoons, evenings, and weekends. Shifts will run between 8am and 11pm EST.
To be considered for employment you will need to successfully pass a criminal background check and a validation of your work experience.


Next Steps


Adding to our team is one of the most important steps that happens in our business. We've taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting.


CanCap Management Inc. is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.


Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.