Job Description

About DocuPet

DocuPet is a social enterprise and the foremost provider of outsourced pet licensing services in North America. Our mission is to provide a safe and happy home for every pet and we need the help of amazing people to achieve this goal. We are looking for a self-motivated, organized, and detail-oriented individual to perform critical administrative tasks related to data and records management.

We have developed the most comprehensive pet licensing software and program in the market as we aim to solve what our industry calls "the licensing gap" - the fact that just 13% of pet owners comply with mandatory registration laws even though licensing provides real value to pet owners and is a key funding source for local animal care and control.

Our mission is to build and deploy the continent's most comprehensive pet licensing program to boost animal welfare funding and get more lost pets home without having to visit local shelters.

DocuPet has offices in Syracuse, NY, and Kingston, ON. This role may be conducted from either of those offices or a home office if necessary or preferred.

About the Role

We serve more than 80 communities across North America, from small towns to large counties. Our partners include humane societies and animal shelters and local government offices.

In this entry level position as a Records Coordination Clerk, your job will be to process vaccine and records from veterinarians, convert information into spreadsheets, and import data into our database. As the documents received from veterinary clinics and licensing partners can be time-sensitive, the Records Processing Clerk must have excellent time management, prioritization, and communication skills to be successful in this role. In addition, the successful candidate is expected to have a very hands-on attitude and be willing to roll up their sleeves and help out with other duties as assigned.

The successful candidate will report to our Records Manager and work closely with other members of DocuPet's Data and Licensing Team.

Responsibilities

Receiving records from participating partners and submitting all records to the RVR
program

Following all best practices and guidelines related to the storage and security of
records

Meeting deadlines, maintaining awareness of the status of all active RVR programs
at all times

Maintaining receiving logs, identifying and tracking rejected records Reaching out to partners via email to ensure seamless communication of rejected records Maintaining hygiene of RVR Dropbox folders to ensure excellent partner support Following all data related quality assurance relating to the implementation of new partners and continued data programs of existing partners Performing data searches Following all best practices and guidelines related to the storage and security of records Other duties as assigned to assist with data collection, data formatting, and data importing, and partner support

Attributes:

Excellent organizational skills Excellent problem-solving skills Excellent communication skills - verbal and written, formal and casual Curious by nature and an eye for detail A hands-on attitude - being both analytical and hardworking Ability to work well with a variety of people and personalities

Skills:

High School Diploma or equivalent Adaptability to thrive in a fast-paced, complex environment with evolving priorities Ability to operate effectively in a largely remote workforce environment Experience working with: Google Suite (2+ years), Customer Service (1-2 years), Dropbox (preferred), Excel (preferred) Comfortable working with numbers and making sense of metrics

You are ideal for this role if:

You enjoy people and animals You have strong communication skills You enjoy working independently You enjoy following and honing processes and procedures You are motivated by a start-up environment

Our Mission and Values

Each of us at DocuPet comes to work each day to move our organization closer to its ultimate mission: to provide a safe and happy home for every pet. We take our core values very seriously knowing that we only work well with those who see the working world as we do.

Go Big

- We aim to do big things. We don't aim to impress ourselves, or those around us, we aim to be the very best anywhere. We accept all challengers and we intend to win.

Whatever It Takes

- We finish whatever we start. No excuses. It often means a lot of work, but it's worth it because we are the types who don't rest until the job is done.

Inspire

- Our people and our business inspire those around us. Each employee has a job to do, and they do it with excellence and grace. They bring joy to everyone they meet.

Believe

- Each of us is responsible for selling ourselves, our projects, our outcomes, and our efforts. We must be individually and collectively convicted of our actions. We sell our ideas, our services, and our products at every opportunity.

Respect

- We work as a team. We treat each other the way we expect to be treated. We listen to all opinions and voices taking time for those with quieter personalities and those who take time to collect and share their ideas to be heard. We accept differing viewpoints and are an inclusive company.

Job Type: Full-time

Pay: $40,000.00-$43,000.00 per year

Benefits:

Dental care Extended health care Flexible schedule Paid time off
Application question(s):

Are you able to work 9-5 EST?
Work Location: Remote

Expected start date: 2025-08-25