Job Description

At

Oasis Wellness

, we are committed to redefining the meaning of wellness by caring for the body and mind as a whole. Located on scenic Lakeshore Drive in Cold Lake, our multidisciplinary team includes a nurse practitioner, mental health counsellor, craniosacral therapist, physiotherapist, massage therapists, and aestheticians. Together, we offer a full spectrum of services designed to support each client's wellness journey.

Our Commitment to Excellence

We pride ourselves on delivering a personalized, restorative experience for every client. From the moment they arrive, our guests should feel at ease in an atmosphere that is calm, welcoming, and professionally maintained. As a

Wellness Receptionist/Concierge

, you will play a key role in creating this environment. With your enthusiasm, attention to detail, and willingness to learn, you will help uphold the high standards that define Oasis Wellness. In return, we provide the tools, training, and support you need to succeed.

Key Responsibilities

First Impressions Matter:

Maintain a pristine and professional front-of-house experience--from curbside to front desk.

Dress code: Professional attire is required (e.g., no ripped jeans; undergarments must not be visible). Assist with decor and retail displays. Ensure a clean and organized environment at all times.

Client Experience:

Welcome guests with eye contact and a warm, non-judgmental greeting.

Offer refreshments when available (ProServe certification required within the first few months).

Service & Product Knowledge:

Develop thorough understanding of services, pricing, and products to guide and inform clients confidently.

Administrative Excellence:

Ensure accuracy in appointment bookings, direct billing, and check-in/check-out procedures. Managing confidential medical files in a timely manner. Handle phone and email communications professionally and efficiently. Maintain laundry. Assist with maintaining a clean environment. Manage social media interactions and contribute to online presence.

Client Relations:

Demonstrate the ability to de-escalate challenging situations calmly and respectfully. Process client payments accurately, including cash-outs and end-of-day reconciliations.

Team Contribution:

Collaborate with colleagues and contribute to a positive, team-oriented environment. Show initiative and a willingness to learn on the job.

Preferred Qualifications

Bilingualism is considered a strong asset. Valid ProServe certification (or willingness to obtain). Experience in front-desk or client-facing roles.

Employee Benefits

Commission on retail sales Discounts on products Vacation pay Opportunity for increased hours A supportive, dynamic, and welcoming workplace
If you're passionate about wellness, enjoy working with people, and thrive in a professional, client-focused environment, we would love to hear from you.

Job Types: Part-time, Permanent

Pay: From $16.00 per hour

Expected hours: 8.5 - 32 per week

Additional pay:

Commission pay Tips
Benefits:

Flexible schedule On-site parking Paid time off Store discount
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Ability to commute/relocate:

Cold Lake, AB T9M 1A2: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: In person