Job Description

Front Desk Operations:

We are seeking a friendly, organized, and compassionate Receptionist to join our team at Arabella Retirement Living . The Receptionist is the first point of contact for residents, families, and visitors, providing a welcoming and supportive environment. This role plays a critical part in ensuring smooth daily operations, assisting with administrative tasks, and offering exceptional customer service to our elderly residents.

Key Responsibilities:

Greet residents, families, and visitors in a warm and professional manner. Answer phone calls, take messages, and direct inquiries to appropriate staff members. Monitor and manage sign-in/sign-out logs for visitors, contractors, and deliveries. Ensure the lobby area remains neat, tidy, and welcoming at all times.

Administrative Support:

Assist with scheduling appointments, meetings, and transportation for residents. Perform general office duties such as filing, faxing, and photocopying. Maintain accurate and up-to-date resident and visitor records. Assist with managing resident mail, including sorting, distributing, and ensuring timely delivery.

Resident Interaction:

Respond to resident requests and concerns promptly and with empathy. Coordinate with healthcare providers, social workers, and other staff to ensure residents' needs are met. Monitor the safety and well-being of residents in common areas.

Communication:

Maintain open communication between staff, residents, and families. Assist with internal communications and announcements as needed (e.g., meal times, activities, emergency alerts). Ensure that all emergency procedures are communicated clearly and acted upon as needed.

Safety and Security:

Monitor security cameras and alarm systems to ensure the safety of the building and residents. Assist with emergency response protocols, including directing emergency personnel to the correct location. Ensure the reception area is always accessible to authorized personnel only.

Additional Duties:

Assist with special events, resident activities, and community outreach programs. Perform other duties as assigned by the Office Manager or Administration.

Qualifications:

High school diploma or equivalent (some college or vocational training preferred). Previous experience in a customer service, receptionist, or administrative role, preferably in a healthcare or senior living environment. Excellent communication skills, both verbal and written. Ability to manage multiple tasks in a busy environment. Compassionate, patient, and understanding demeanor when working with elderly residents. Strong organizational and time management skills. Proficient in basic office software (Microsoft Office Suite, email, etc.). Ability to maintain confidentiality and adhere to HIPAA regulations. Ability to stay calm in emergency situations and follow protocols accurately.

Physical Requirements:

Ability to sit or stand for extended periods of time. Light lifting and carrying (e.g., office supplies, packages). Must be able to assist with resident mobility if necessary (e.g., offering support to walk or move around the reception area).

Working Conditions:

Friendly and supportive work environment. Opportunities for growth and advancement. Occasional evenings or weekend shifts may be required based on staffing needs.
If you are passionate about providing excellent service to seniors and are looking for a role where you can make a difference in the lives of others, we encourage you to apply for this rewarding position!

Job Type: Part-time

Pay: $17.60 per hour

Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (required) Administrative experience: 1 year (required)
Work Location: In person