Job Description

Receptionist/Clerical

Permanent, Full-Time (35 hours/week)

Position Overview:

The Receptionist/Clerical position is critical to the effective functioning of the Family Health Team. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment and strong interpersonal skills to work with patients and interdisciplinary health care providers. This position will book appointments, greet patients, do telephone follow-up, and a variety of other clinical tasks to support the Executive Director and the Team. Candidates must be flexible to work both daytime and evening hours and travel to provide support at our other sites as needed.

Roles and Responsibilities:

Performs clerical duties for the FHT. Greets and registers patients to the FHT offices in a professional friendly manner. Answers multi-line telephone system. Manages booking/referral processes for the FHT. Builds and maintains FHT schedules. Processes correspondence, drafts replies and processes other routine tasks. Assists with coordinating FHT meetings, including processing of minutes, distribution of meeting agendas and materials. Assists in the development and production of internal communications and public relations materials. Maintains confidentiality of all data and information. Performs other duties as assigned in the interest of efficient operations of the FHT.

Organizational:

Collection of data as required for statistical/reporting purposes. Provide timely and informative reports as directed and requested by the Executive Director and/or Physician Lead. Participate in team building, program development, and improvement activities. Participate in staff meetings, to exchange ideas, receive mutual support and monitor program outcomes as well as present case studies. Comply with established personnel policies, procedures, standards and guidelines for operation.

Qualifications and Competencies:

Post-secondary education and or/relevant education and experience in a related field such as business administration. Completion of Medical Secretary Course (medical terminology, pharmacology) is an asset. Proficiency in computer applications: Windows, Microsoft Office programs, Email and Internet Research. Demonstrated planning, organization, problem solving, research and analysis, written and oral communication, and conflict resolution skills. Proven participatory work style; ability to work independently and with a team (e.g. ability to work effectively with all members of the health care team. Ability to learn and work with electronic scheduling/booking system.

Thamesview Family Health Team is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.

As a condition of employment, you are required to submit proof of COVID-19 vaccination.

Applicants are asked to email resume and cover letter by October 22, 2025, noting the position title in the subject line, to Denise Waddick, Executive Director, at Thamesview Family Health Team.

Job Type: Full-time

Pay: $21.00-$24.00 per hour

Expected hours: 35 per week

Benefits:

Company events Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Work Location: In person