Job Description

Responsibilities

Greet and assist patients in a friendly, professional, and compassionate manner Manage patient check-ins and check-outs efficiently Answer phone calls, respond to inquiries, and schedule appointments Maintain accurate and up-to-date patient records and information Process payments, billing, and insurance claims Coordinate with dental and lab staff to ensure smooth patient flow and scheduling Adhere to and enforce

IPAC protocols

as outlined by clinic policies and public health guidelines Ensure the cleanliness and disinfection of the reception area and waiting room Educate patients on hygiene practices and infection control procedures when appropriate Monitor and maintain supplies for infection control (e.g., hand sanitizers, disinfectants) Follow all regulatory requirements and clinic standards for patient safety and infection control Report any safety or hygiene concerns to the clinic manager promptly Participate in ongoing training and updates related to IPAC standards Assist with other administrative tasks and support dental staff as needed Manage general office supplies and inventory
Qualifications

Fluent in English and Cantonese (required)

Mandarin proficiency is an asset

Previous experience as a receptionist, office administrator, or in a dental/medical setting preferred Strong communication, organizational, and multitasking skills Computer proficiency (scheduling software, patient records, and office tools) Knowledge of

IPAC standards

is an asset (training provided if needed) Dependable, professional, and patient-focused
Job Types: Full-time, Part-time

Pay: $20.00-$26.00 per hour

Benefits:

On-site parking
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (preferred) Administrative experience: 1 year (preferred) Dental software: 1 year (preferred)
Language:

Mandarin (preferred) Cantonese (required)
Work Location: In person