Job Description

Join Access Ballroom dance school in Leslieville Toronto to provide a warm welcome to the clients and directly support the Director, Dance Teachers, and other staff.

JOB TITLE:

Receptionist and Administrative Assistant (FULL-TIME)

THE JOB:

This job is simple, but that doesn't mean it's easy. There are A LOT of "simple" tasks required to be completed at a relatively fast pace, so you will constantly be working and supporting the studio in some way. In this job position, you will:

Serve as the first point of contact for potential and existing clients in a welcoming, warm, and positive manner by providing a quick response to their questions, requests and inquiries. Provide administrative support to the Director and Dance Instructors Daily by keeping records organized and constantly up to date.

REPORTS TO:

Director

DUTIES AND RESPONSIBILITIES:

Administrative support and daily responsibilities:

Keep records of potential clients' information in an orderly and organized manner while updating information and booking status frequently. Ensure a timely follow-up to book in all potential clients as soon as possible/within the specified timeline. Keep records of the existing clients' information in an orderly and organized manner across different platforms and keep these records up to date. Ensure that existing clients are booked for private lessons, group lessons, and studio social dance parties/events. Follow up with inactive clients when required. Keep records of the existing clients' attendance (active, inactive) and update activity reports daily. Keep the booking system neat, organized and updated in a timely manner as soon as changes are made. Record the number of lessons booked for the current week, the number potential client lessons/appointments booked for the current week, the number of inactive students in the current week, and more Record clients' exams scores and create reports.
Front desk duties and daily responsibilities:

Serve as the first point of contact for potential and existing clients and guests by answering about 30 calls and 25 emails according to Access Ballroom's guidelines and training in a timely manner. Call & Email to Book potential clients for trial lessons/consultations within the time frame specified in the Access Ballroom's training guidelines. Facilitate gift certificate sales, single private lesson sales and dance package sales when the trial lesson/consultation is not required or booked. Make approximately 50-100 calls a day to follow up on the potential clients that have already requested information but haven't been booked yet. Book existing clients for lessons upon request via the online scheduling software (Acuity). Greet everyone who walks into the studio (potential clients, existing clients, and guests) in a welcoming, friendly and positive manner. Welcome potential clients to the studio when they arrive for their appointment and set them up before the trial lesson/consultation begins. Accept payments using the POS machine

QUALIFICATIONS:

Excellent verbal communication skills and phone etiquette knowledge Excellent writing skills Great attention to details and critical thinking Must be fluent in English 1 year of customer service experience 1 year of administrative and receptionist experience 1 year of sales experience is an asset Exceptional interpersonal skills, sense of tact and diplomacy Proficient in MS Word, Excel, Google sheets/docs Passion for or interest in dance is an asset Fast correct typing skills Secondary school education; College or University diploma is preferred

HOURS:

Full-time: 35 hours a week Required to work on weekends (Saturday and Sunday, 11am-7pm) Required to work 3 weekdays (Wed, Thu & Fri) 2:00pm-9:30pm Have an hour break to eat on weekends and 30 minute break on weekdays

TRAINING:

Will be provided during working hours 3 month training period subject to change depending on learning speed
Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 35 per week

Benefits:

Company events Store discount
Experience:

Call center: 1 year (preferred) Sales: 2 years (preferred)
Language:

English (required)
Work Location: In person