Job Description

JOB DESCRIPTIONJOB TITLE: Receptionist/Asst. Administrator, Part-Time
REPORTS TO: School DirectorDEPARTMENT: Education DepartmentSUMMARY: The incumbent is responsible for assisting the School Director in ensuring efficient and effective operation of Niagara School of Music, providing a full range of customer service and administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.RESPONSIBILITIES:

• Customer Service: Answering phones and responding to voicemail; responding to email inquiries; greeting customers at the front desk, responding to inquiries for information, registering students, follow-up with students, working with instructors and other administration staff to confirm schedules/ studio assignments, etc.
• Sales/Marketing: discussing course options with new prospective students, getting students to register for appropriate courses, cross-selling other programs design and production of in-house decor (as skills apply); educating the public to promote the instrument rebate and referral programs.
• Data Entry/Accounts: entering student registration data onto computer system for the location
• Records Maintenance & Filing: maintaining student files and updating when changes occur.
• Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
• Physical Plant: Some lifting, up to 30 lbs., may be required. Monitoring safety and hygienic conditions in the school. Notify Edson of any maintenance or cleaning issues by daily monitoring the location. (289-823-2480)
• Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times.
• Holidays: 3-month notice (Holiday black-out in August/September/October and May/June).

REQUIREMENTS:

• Exceptional customer-service experience both in person and on the phone, aimed at consistently delighting customers.
• Strong written and oral communication.
• Solid organizational skills, particularly working as a team.
• High degree of professionalism, discretion with sensitive information and personal integrity.
• Willingness and ability to work evening shift, particularly opening/closing school on Saturday, Ability to work extended shifts periodically.
• Working knowledge of Microsoft Office Suite (Word, Excel)
• Proven attention to detail, accuracy is imperative.
• Available to work minimum of 20 hours/week, particularly during high-volume times (Sept and October; May to June).
• Fluent English required. Other languages that reflect our customer base are an asset.

Job Type: Part-time
Part-time hours: 20 per weekSalary: From $15.50 per hourCOVID-19 considerations:
Hand sanitizing or washing upon entry to the school.Application question(s):

• Do you live within 35 km of Niagara Falls Ontario

Experience:

• Administrative experience: 1 year (preferred)

Application deadline: 2022-08-18
Expected start date: 2022-08-22