Job Description

Claresholm Eye Care is looking for a friendly, professional team member who can help us create a memorable patient experience. We value building relationships with our patients to meet all their eye care needs and supporting the local community.




Job Summary:



We are looking for a motivated Receptionist/Administrative Assistant to be the first point of contact for our patients. In this role, you'll handle front desk duties, administrative tasks, and assist with clinic operations to ensure a smooth experience for everyone. If you thrive in a fast-paced healthcare setting and enjoy helping people, this could be the perfect fit!



Key Responsibilities:


Greet patients warmly upon arrival, check them in, and manage appointment scheduling using our electronic health records (EHR) system. Answer phone calls, respond to inquiries, and handle patient communications via Phone, email or text. Verify insurance information, process payments, and manage billing inquiries. Maintain patient records, ensuring accuracy and compliance with Privacy regulations. Assist with inventory management for office supplies and optical products Coordinate with optometrists and technicians to prepare exam rooms and manage patient flow. Perform general administrative tasks such as filing, data entry, and preparing reports. Support marketing efforts, like updating social media or sending appointment reminders.

Qualifications


High school diploma or equivalent; associate's degree in administration or related field preferred. 1-2 years of experience in a receptionist or administrative role, ideally in a healthcare or medical office setting. Excellent communication and customer service skills with a friendly, professional demeanor. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with EHR software (Visual Eyes). Strong organizational skills with the ability to multitask and prioritize in a busy environment. Knowledge of medical terminology, insurance processes, or optometry is a plus. Ability to maintain confidentiality and handle sensitive information.

What We Offer


Competitive hourly wage with opportunities for performance-based raises. Comprehensive benefits package Employee discounts on eye care services and products. A supportive team environment with ongoing training and professional development. Monday-Friday schedule
If you're enthusiastic about eye care and ready to contribute to a positive patient experience, we'd love to hear from you! To apply, please send your resume and a brief cover letter to eyecare@claresholmeyecare.com with the subject line "Receptionist/Administrative Assistant Application." We are an equal opportunity employer and encourage applications from diverse candidates. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Note: We do not accept applications from individuals living outside of Canada.