Job Description

Front Desk Receptionist and Supervisor - Vaughan Elite Swim School

Location:

Vaughan, ON

Job Type:

Full-time

Pay:

$18-$20/hour (based off experience)

About Us:

Vaughan Elite Swim School is committed to providing high-quality swim instruction in a friendly, energetic environment. We pride ourselves on exceptional customer service and a strong community spirit.

Position Overview:

We are currently seeking a reliable and enthusiastic

Front Desk Receptionist

and Supervisor

to join our team. The ideal candidate will be organized, personable, comfortable working in a fast-paced environment with children and families, and experience in supervision or managing teams.

Schedule:

Monday to Friday:

3:00 PM - 9:00 PM

Weekend Availability:

Morning shifts as needed (flexibility required)

Core Responsibilities:

Daily Operation

- Ensure smooth day-to-day functioning of the swim school

- Monitor all operational activities during working hours

- Open and close the facility as needed

Staff and Employee Oversight

- Supervise staff to ensure roles and duties are performed correctly

- Ensure staff accountability and performance

- Assist with shift coverage in case of absences, including finding suitable replacements

Scheduling and Logistics

- Create, manage, and adjust employee and lesson schedules

-Coordinate instructor availability and customer bookings

-Communicate schedule changes promptly to all parties

Facility and Inventory Maintenance

- Maintain cleanliness and organization of the entire facility at all times

-Conduct regular checks of: swim caps, goggles, cleaning supplies, other operational inventory

-Order stock when needed

Customer Relations

- Ensure customer satisfaction and happiness at all times

- Handle customer concerns, issues, or feedback with professionalism

- Support and promote positive client experience

Expectations

-Maintain a high standard of leadership and professionalism

-Proactively solve problems and keep operations efficient

-Represent Vaughan Elite Swim School with pride and responsibility

Qualifications:

Previous customer service experience

required

Sales experience is an

asset

Familiarity with

Excel

required Familiarity with

QuickBooks

preferred Strong organizational and multitasking skills Comfortable interacting with children and families Knowledge of swimming or swim instruction is an

asset

Experience in supervision or managing teams.
Pay: $18-$20/hour (based off experience)

Start Date:

Training as soon as possible- start date: August 11, 2025

If you're a team player who enjoys helping others and thrives in a dynamic environment, we'd love to hear from you!

To Apply:

Please submit your resume, cover letter and availability.

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Benefits:

Casual dress Company events On-site parking
Ability to commute/relocate:

Vaughan, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Front desk: 1 year (preferred) Microsoft Excel: 1 year (preferred) Customer Service: 1 year (required)
Work Location: In person