Job Description

Job Overview

We are seeking a highly organized, customer-focused professional to join our busy automotive shop in a front-office role. While this position is titled

Office Administrator

, it is ideal for someone who excels in customer service, thrives in a fast-paced environment, and can confidently manage a full appointment schedule without becoming overwhelmed.

This role is the first point of contact for our customers--both in person and over the phone--and plays a critical part in keeping our day running smoothly. The right candidate will be detail-oriented, calm under pressure, and capable of juggling multiple priorities using common sense and strong communication skills.

There is

significant room for growth

in this role. An individual who excels in the administrative and customer service aspects may choose to remain in an office administrator position or grow into a

Service Advisor role

, including learning estimating, sales of recommended work, and deeper involvement in the automotive industry. Ample support and training will be provided.

Schedule & Compensation

Monday-Thursday:

8:00 AM - 6:00 PM

Friday:

8:00 AM - 5:00 PM Overtime is paid for hours worked over 40 hours per week
Key Responsibilities

Provide exceptional customer service to clients in person and over the phone Answer multi-line phones professionally and efficiently Schedule and manage appointments to maintain a productive, well-balanced workflow Accurately enter customer and vehicle information into our system with a high level of attention to detail Accept and process customer payments Manage a busy front office while handling competing priorities Communicate clearly with customers regarding scheduling, basic service questions, and next steps Maintain organized and accurate records and documentation Support daily office operations and assist with additional administrative duties as assigned
Qualifications & Skills

Exceptional customer service and communication skills Strong multitasking abilities in a fast-paced, high-volume environment Extremely accurate with data entry and administrative tasks Confident, professional phone presence Strong organizational and time-management skills Comfortable handling payments and basic financial transactions Ability to remain calm, professional, and solutions-focused under pressure Interest in learning more about the automotive industry is a strong asset Previous experience in an automotive environment is preferred, but not required
What We Offer

A professional yet relaxed work environment A small but extremely busy shop with a supportive team Clear expectations and strong leadership support Opportunities for long-term growth into a Service Advisor role for those who are interested Paid overtime Stability and consistent hours
Job Types: Full-time, Permanent

Pay: $17.50-$24.50 per hour

Work Location: In person

Application deadline: 2026-01-26