Job Description

Position Title:

Dental Office Call & Admin Coordinator
Location: South Surrey
Employment Type: Full-Time / Part-Time

About the Role

We are looking for a friendly, organized, and professional Dental Office Call & Admin Coordinator to join our growing dental network. This position supports 3 clinics by managing patient communications, booking appointments, and coordinating with dental teams to ensure smooth daily operations. You will be the voice of the clinic, creating a welcoming experience for every patient.

Key Responsibilities

- Answer incoming calls and respond promptly to patient inquiries in a professional and caring manner
- Schedule, confirm, and adjust appointments across multiple clinic locations
- Communicate directly with doctors and clinical staff to align bookings with their availability
- Manage online appointment requests and booking systems
- Respond to patient emails and online messages in a timely and professional manner
- Conduct after procedure followup calls to ensure patient satisfaction and gather feedback for management
- Make reminder calls and maintain accurate patient communication logs
- Provide basic information regarding dental treatments, insurance, and clinic procedures
- Perform light administrative duties such as filing, data entry, and updating patient records
- Collaborate with clinic managers to report patient feedback, trends, and scheduling challenges

Qualifications and Skills

- Previous experience in a dental or medical office strongly preferred
- Knowledge of dental terminology and procedures is an asset
- Strong communication, organization, and customer service skills
- Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable with dental management software
- Excellent writing etiquette for professional emails and online communication
- Ability to multitask, prioritize, and stay calm under pressure
- Friendly, compassionate, and team oriented attitude

Why Join Us

- Work with a reputable and caring dental network
- Collaborative, supportive team environment
- Opportunity for professional growth and training
- Competitive compensation based on experience

Job Types: Full-time, Part-time, Permanent

Pay: $18.50-$28.00 per hour

Expected hours: 28 - 38 per week

Benefits:

Dental care On-site parking
Work Location: In person