Job Description

Job Overview

We are seeking a highly organized and detail-oriented Receptionist/Administrative Assistant to join our team. This role is essential in providing administrative support and ensuring the smooth operation of our office. The ideal candidate will possess strong communication skills, proficiency in various software applications, and a professional demeanor to interact with clients and staff effectively.

Key Responsibilities

Greet clients and maintain a welcoming, luxurious atmosphere Promote spa treatments, packages, and skincare products Address client concerns with professionalism and empathy Explain spa policies, including memberships Manage bookings, confirmations, phone calls, and emails Handle payments, refunds, and daily cash-outs Maintain cleanliness in all areas and assist with laundry Support aestheticians with room turnover and client prep Ensure intake forms are completed and photos uploaded Receive deliveries and restock products Follow opening/closing procedures and checklists Perform other tasks as needed

Knowledge, Skills and Abilities

A secondary school diploma is preferred Previous experience in a medical spa setting is an asset Courses in computers, languages and communications are an asset Excellent telephone manner and etiquette are required Excellent customer service skills required Excellent communication skills required Discretion and ability to maintain confidentiality is crucial Detail-oriented Experience with Jane App is an asset Previous experience in marketing and sales is an asset Excellent Organizational skills Previous cash handling experience Time management skills are an asset Ability to work well in a team and also be self directed and motivated as supervisor not always on site.
We encourage all qualified candidates who meet the above criteria to apply for this exciting opportunity to contribute to our team as a Receptionist/Administrative Assistant.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Expected hours: 32 per week

Benefits:

Casual dress Company events On-site parking Paid time off Store discount
Work Location: In person

Expected start date: 2025-09-09