Job Description

Job Summary

We are seeking a motivated and friendly Front Desk Administrator to join our team in providing exceptional patient services at our multidisciplinary heath care clinic . The ideal candidate will be the first point of contact for patients , ensuring a warm welcome and a seamless experience. This role requires excellent customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Jane software knowledge is an asset but we will train you with what we need . A more mature long term relationship is wanted .

Duties

Greet patients upon arrival with a friendly demeanor and assist with check-in and payment , billing and insurance procedures Answer phone calls promptly, providing information about clinic services, and patient concerns . Manage billing and booking of patients using management software and ensure accurate data entry for patient information. Reconcile end of day transactions . Handle patient inquiries and complaints with professionalism. Maintain knowledge of clinic policies, procedures. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for incoming patients Process payments and maintain accurate records of transactions. Uphold high standards ofcustomer service at all times.

Requirements

Proven experience in customer service or hospitality roles, preferably in a clinical front desk setting. Strong communication skills with an emphasis on phone etiquette; multilingual or bilingual abilities are highly desirable. Proficiency in using phone systems and Jane and POS software is a plus. Excellent problem-solving skills and the ability to remain calm under pressure. Strong attention to detail and organizational skills to manage multiple tasks effectively. A genuine outgoing personality .
Job Types: Full-time, Part-time

Pay: $23.00-$30.00 per hour

Benefits:

Extended health care
Experience:

Customer service: 1 year (preferred)
Work Location: In person