Job Description

Description

Location: 600 de Maisonneuve Boulevard West, Montreal
Status: 37.5 hours per week
Schedule: Monday to Friday

Create exceptional customer experiences for our patients.

Join our team

Our preventive medical clinic is looking for a receptionist who will be a good fit for our dynamic and professional team. We offer a pleasant work environment focused on customer service and listening to our patients\' needs. The reception desk represents the clinic\'s image, and reflects the customer experience that our visitors can expect. We want to offer a pleasant customer experience and ensure that our patients are seen as promptly as possible.

Why choose TELUS Health clinics?

• Daytime schedule (no evenings or weekends)
• Pension plan and TELUS share purchase plan with very generous employer contributions
• 3 weeks vacation + 3 wellness days
• Wellness account of $750 per year
• Annual coverage up to $5,000 per year in mental health
• Access to the TELUS Health virtual healthcare app
• Very competitive and flexible group insurance plan according to your needs
• 40% off current phone plans (TELUS/Koodo)

The impact you\'ll make and what we\'ll accomplish together

As a clinical receptionist, your core mission is to provide impeccable customer service. We count on our front desk team to welcome our patients enthusiastically, help them to navigate the various aspects of their visit, and provide a friendly conclusion as they leave. Our receptionists must have an outgoing personality, be able to perform multiple tasks simultaneously, and work with a variety of software systems and tools.

Here\'s how

• Greet patients in a pleasant and professional manner
• Respond to calls from inside the clinic
• Provide candidates with various forms to fill out before meeting with healthcare professionals, and ensure that everything is properly filled out before allowing them to leave
• Accept payment from patients, close and balance the cash drawer at the end of the day
• Work in close collaboration with the coordinator to ensure that operations run smoothly and to keep appointments on schedule
• Take the necessary steps with your supervisor to try to respond to all types of patient requests
• Stand in for the coordinator as needed
• Responsible for opening and/or closing the reception area for the occupational clinic

Qualifications

You\'re the missing piece of the puzzle

• Minimum of 2 years as a receptionist or in customer service
• Computer knowledge (Windows)
• Bilingualism (spoken) is essential
• Strict observance of the confidential nature of patient information
• Strong sense of organization and professionalism
• Able to manage stress and show initiative; cheerful, diligent and punctual
• Professional presentation and interpersonal skills are essential

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Health

We\xe2\x80\x99re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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