Job Description

Our Support staff are an important part of our team, who provide outstanding support to clients and co-workers. They will need to efficiently provide administrative support and coordinate clinic activity with a friendly, enthusiastic and professional manner.

Duties include:

Ensure friendly, enthusiastic and professional manner with all clients and therapists

Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns

Coordinate a detailed and accurate intake of information on the clients first visit to the clinic

Use JaneApp Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed

Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest

Collect payment at time of service and follow up on outstanding payments

Complete accurate clinic billing and follow up on accounts receivable as required

Produce accurate end of day reports

Responsible for Booking and Billing for WHSCC, MVA and Private Patients

What you need:

Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members

Ability to exercise good judgement, resourceful, strong organisational skills

Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources

Remain "cool, calm and collected" in high pressure situations

Able to adapt to change with clinic operations to continuously learn and strive for excellence

Self-starter with an ability to work independently and collaboratively in a team environment

Previous experience in a medical office is considered an asset

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 8 - 12 per week

Work Location: In person