Job Description

DO YOU WANT A CAREER? DO YOU WANT FAMILY/WORK LIFE BALANCE? DO YOU LIKE GIVING BACK TO THE SOCIETY AND PROVIDING SUPPORT TO CALGARIAN SENIORS? IF SO, COME WORK AT SILVERA FOR SENIORS.

We are currently hiring for a Receptionist at Silvera for Seniors. This PT permanent opportunity is based at our biggest community, Aspen Commons @ 1171 Bow Valley Lane N.E (Bridgeland).

What is so exciting about this position is that you get to work and support our Supportive Living Communities. One gets to know, support and have FUN with the many senior residents along with building internal relationships with your colleagues throughout the organization.

Come build a career with our committed, high-performing team and make a positive difference in the lives of others.

• Our singular purpose: Live your best life. We value accountability, honesty, relationships, and innovation.

ONE CAN:
Find meaningful work with seniors. Enjoy working on a high-performance team while making a difference in the lives of independent seniors. Choose to work at one of our many communities across Calgary. (This position does not provide this opportunity) Benefit from flexible hours, shift differentials, career advancement.

Shift timings - 7:00am - 3:00pm, 9:00am - 5:30 pm & 10:30am - 7:00pm (64 hours per pay period)

Rotating days - Tues, Wed, Fri, Sat, Sun. Wed, Thurs, Friday.

Reporting to the Administrative Coordinator, the Receptionist is responsible to ensure the efficient day-to-day operation of the reception area, and support the work of management and other staff. Serves as an ambassador for Silvera and our seniors by providing excellence in administrative support.

Responsibilities:

• Serves residents, visitors, and families, by greeting, welcoming, and directing them appropriately in a professional and friendly manner.
• Provides general support to the Administrative Coordinator.
• Assist the Administrative Coordinator by attending meetings and taking minutes.
• Completes the Accounting for Residents as per Silvera Process, Procedure and Policy, including associated paperwork and follow-up.
• Enter maintenance work orders/requests or repairs into Yardi system.
• Responds to all emergency situations including detailed data entry.
• Provides tours to visitors and potential residents in a professional manner ensuring tour documentation within Yardi system.
• Assist with resident orientation checklist.
• Arranges to fill positions for staffing coverage in absence of Administrative Coordinator.
• Answer, screen, and forward any incoming phone calls while providing basic accurate information with a professional and courteous manner.
• Receives and sorts daily mail including deliveries from couriers and prepares the mailbag.
• Maintains security of the community by following procedures and controlling access to the building by monitoring building entrances, ensuring Silvera sign-in protocols are adhered to.
• Perform other clerical tasks such as filing, photocopying, collating, faxing, etc.
• Communicates all resident issues and concerns to the Administrative Coordinator, Hospitality/Culinary Supervisor or Community Manager in a timely manner.
• Works to support Silvera\'s service vision and goals; assuring consistent quality in administration duties across Silvera communities.
• Support management in ensuring all Supportive Living Accommodation Licensing Act standards related are adhered to.
• Transfers calls and forward voicemails from the general mailbox to the appropriate party.
• Assists Community Management in the Outbreak Response Program by recording accurate data and ensuring compliance with Silvera\'s Outbreak guidelines and the Alberta Health Services Outbreak protocols.

Qualifications:

• Completion of Grade 12 Diploma or a GED.
• A minimum of two (2) years\' receptionist or administration experience.
• Proficient with Microsoft Office products (Excel, Outlook & PowerPoint)
• Excellent customer service skills and the ability to relate to seniors. Strong communication skills - both written and oral.
• The ability to work independently with minimal supervision. Must possess a flexible, willing and positive attitude and be a team player.
• Needs to be well organized and able to meet deadlines.

What do we offer:

• Competitive wage and benefits.
• Training is provided
• Personally rewarding work as a part of great team
• Career advancement opportunities

Silvera is a leading advocate and caring provider of homes and services for older Calgarians for over 60 years. We offer non-profit services to more than 1,450 residents.

Silvera employees create positive impact every day. Together, we serve people who make their home with us, including our supportive living communities, which provide meals, housekeeping and Active Aging programs. Silvera provides a respectful, inclusive, diverse workplace. Our employees work hard to make our communities the safe, comfortable places residents call home. We offer employment opportunities in dining, housekeeping, maintenance and administration, and we celebrate each other through training, recognition and opportunities for growth. Silvera offers flexible full-time, part-time and casual hours.

Our communities are located in all quadrants of Calgary and our head office is located on Macleod Trail near Chinook Centre.

Come build a career with our committed, high-performing team and make a positive difference in the lives of others.

• Our singular purpose: Live your best life.
• We value accountability, honesty, relationships and innovation.

We thank all applicants; however, only those selected for an interview will be contacted. Due to the high volume of applications we receive, we will not be accepting phone calls about individual applications.

In accordance with the Alberta Accommodation Standards, all successful candidates are required to complete a criminal record check prior to commencing employment and all offers made are contingent upon a successful criminal record check.

All pre-screen questions must be answered for an application to be processed.

For further information on us, please visit our website: www.silvera.ca

Silvera for Seniors