Job Description

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We are seeking a detail-oriented and customer-focused Receptionist to join our team on a contract basis in Oakville, Ontario. The role involves managing incoming calls, performing collection follow-ups, dispatching and coordinating with logistics, data entry, payment processing, filing, and scanning.
The ideal candidate is highly organized, has strong customer service and dispatching experience, and demonstrates excellent written and verbal communication skills. You should be comfortable on the phone, able to multitask, and thrive in a fast-paced office environment.
Key Responsibilities:

• Answer and direct incoming calls on a multi-line phone system.
• Conduct collection follow-ups and process customer payments.
• Dispatch drivers and coordinate with logistics to ensure timely deliveries and pickups.
• Communicate with drivers, customers, and internal teams to resolve scheduling or delivery issues.
• Greet and assist visitors and clients in a professional and friendly manner.
• Maintain organized records and filing systems for easy document access.
• Perform accurate data entry and update information in company systems.
• Handle email correspondence and respond to inquiries promptly.
• Ensure the reception area remains clean, organized, and welcoming.

Requirements:

• Minimum of 2 years of experience in a receptionist, dispatching, or customer service role.
• Proven ability to manage multi-line phone systems and handle high call volumes.
• Experience in dispatching and coordinating with logistics teams to support daily operations.
• Strong interpersonal and communication skills to manage client and driver interactions professionally.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Skilled in data entry, recordkeeping, and documentation accuracy.
• Excellent organizational skills with the ability to prioritize and multitask effectively.
• Detail-oriented and adaptable, with a proactive approach to problem-solving and learning new systems.

Skills Required