Job Description

What you'll do:

This position is available for up to 24 months. Reporting to the Manager, Customer Service, this position is responsible for providing prompt front line service to SCIC customers and corporation staff. Answer SCIC main phone line and direct calls to various staff. Direct walk-in traffic to appropriate division within Head Office. Maintain the visitor security registry. Assign wifi access to visitors. Receive customer payments for outstanding balances. Assist Insurance staff by preparing documents for imaging, keying grain tags and updating basic customer information. Code all unit invoices, track expenditures and follow-up on discrepancies. Act as central contact for staff charity activities (i.e. dress down days). Sign for deliveries. Other duties as assigned.

Qualifications:

To be successful in this position you will need a grade 12 diploma with related clerical experience. Basic farm/agriculture knowledge. Friendly with a positive attitude. Basic knowledge of computers, specifically Microsoft Office. Criminal record check. Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.

Competencies:

Service Excellence:

Always displays respect, professionalism and dignity in daily interactions. Follows through on commitments and responds to inquiries, emails, requests and complaints in a timely fashion. Responds to customers with an appropriate level of urgency.

Personal Leadership and Development:

Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy. Demonstrates self-awareness by knowing oneself and the impact on one's behaviours on others. Demonstrates a healthy work-life balance.

Strategic Thinking:

Prioritizes work in alignment with organizational objectives. Asks questions to gain a clear understanding. Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals.

Decision Making:

Will move the decision making to the appropriate level when the decision is outside of the position scope. Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Can clearly explain their theory behind the decisions they made.

Innovation:

Remains positive during times of uncertainty. Assists in implementing changes. Adapts methodology and ideas quickly for immediate or anticipated changes in the environment.

Analytical Thinking:

Involves or moves the issue on to the right person. Makes suggestions at team meetings and to manager on potential/known issues and possible solutions. Identifies discrepancies within work and makes appropriate adjustments.

Team Collaboration:

Develops relationships by establishing respect, trust, support and understanding. Participates in team building and works towards achieving team objectives. Respects contributions of all team members, demonstrating cooperation and support for team decisions.

Building Organizational Community:

Is friendly, positive and professional with people they meet. Works independently, interdependently and participates as a contributing member across work teams. Actively builds relationships by establishing respect, trust, support and understanding.

Communication:

Is accessible and welcomes open communication. Responds to audiences needs by modifying the approach, content or format of the communication. Conveys understanding and empathy from the other person's perspective.

Accountability:

Models the values of the organization. Treats everyone with respect and fairness. Assumes responsibility for personal actions, behaviours and results.

Performance Management:

Achieves quality of work on a consistent basis. Strives for service excellence. Completes all assigned duties on a consistent basis with energy and drive.

Planning and Risk Management:

Organizes and prioritizes work to implement plans. Divides objectives into manageable tasks and sets deadlines to keep projects moving forward. Continually adapts priorities and responsibilities in response to changing needs.
Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.