Job Description

Receptionist, Functional Imaging

BC Cancer

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.Under the general supervision of the Technical Manager and work direction of the Chief PET Technologist, the Receptionist performs a variety of clerical functions related to patient care in accordance with established protocols, guidelines, policies and procedures. Duties include acting as a receptionist, scheduling and booking a variety of patient appointments and follow up visits, determining appointment priority, rearranging schedules to meet changing demands/requests, preparing and confirming patient information, and receiving and distributing mail. Completes daily studies for billing before the end of the day.

What you\xe2\x80\x99ll do

• Acts as receptionist by performing duties such as receiving and directing patients and visitors, answering telephones, taking and/or relaying messages, responding to inquiries from physicians\xe2\x80\x99 offices and patients related to appointments and/or release of information, and responding to general enquiries in accordance with established policies and procedures.
• Receives requisitions, determines patient appointment priority by evaluating patient information such as patient history, test results and pertinent reports, schedules appointments according to established priorities and based on degree of urgency and type of test or procedure, and issues related patient information and instructions to other departments. Ensures proper room and time allowance are correct. Consults with Technical Manager, Chief PET Technologist or Medical Director if any booking difficulties are encountered.
• Ensures that incoming requisitions have correct and complete information and that patient appointments have been scheduled. Files requisitions in chronological order.
• Co ordinates any changes to physician appointments; rebooks examination appointments with departments and on occasion contacts patients directly. Notes rescheduled times on requisitions.
• Arranges Functional Imaging appointment bookings, ensures patient screening and exam preparations are complete, makes arrangements in accordance with patient and outside facility requirements. Prepares daily schedule for staff physicians and technologists.
• Contacts patients the day before their scan to confirm appointment and review necessary preparations.
• Reviews appointment schedule and computer print out for the next day\xe2\x80\x99s appointment schedule and ensures that all requisitions are available and all information is complete and correct. Types identification labels for all patient appointments.
• Prepares set-up for late arriving requisitions and prepares identification label and envelopes.
• Completes Functional Imaging (PET) examination lists; copies and distributes to appropriate area.
• Receives and sorts mail and faxes. Distributes to appropriate staff.
• Requests previous film records from off-site film storage as required.
• Hands out appropriate questionnaires with ID labels to patients as they arrive.
• Relieves MRI receptionist for coffee and lunch breaks.
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12, and two (2) years of recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Knowledge of medical terminology.
• Ability to deal with others effectively.
• Ability to keyboard at 45 wpm.
• Ability to operate related equipment.
• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $26.51 / Hour

Location: 600 W 10th Ave, Vancouver, BC V5Z 4E6
Closing date: Applications accepted until position is filled
Hours of Work: 1045-1845 (Monday to Friday)
Requisition # 160028E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of February 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Labor Agreement Facilities Subsector
Requisition # 160028E-2412700
Work Site 600 West 10th Avenue, Vancouver
Job Type Regular, Full-Time
Salary/Rate $26.51 / Hour
FTE 1.00
Hours of Work 1045-1845
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 09-Mar-2024

Provincial Health Services Authority