Job Description

About Twig Fertility

We're Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today's fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state-of-the-art IVF lab and in-house pharmacy, we offer the full range of fertility services.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That's why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach - all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let's chat.

Your impact

Act as the front-line of the business and set the tone for the Twig experience Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment Use empathy and compassion combined with strong communications to enable patients to feel heard and supported

Your responsibilities

Greet and check-in patients upon arrival to the clinic Answer phones and triage calls as needed Triage general email inquiries Manage eFaxes Transcribe patient results Process patient payments Assist with cleaning throughout the clinic as needed Assist with general administrative duties/coverage as needed

Your experience

Previous related experience in a medical or clinical office environment Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred) Strong interpersonal skills and a high degree of discretion Effective communication skills Must enjoy learning and interacting with people of all backgrounds Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples Excellent time management and attention to detail Highly effective organizational skills, flexibility, and adaptability Proficient in Microsoft Office or equivalent Experience working within an EMR and/or CRM (preferred)

Your schedule

Full Time Monday - Friday 7:00AM-3:00PM Weekend rotation (Saturday and Sunday 7:00AM-3:00PM) and holidays as needed

Perks and Benefits

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.

Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Work Location: In person