Job Description

About Manitoba Blue Cross

We're a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

Competitive starting salary. Fully equipped onsite fitness center. Casual dress code to promote diversity and inclusivity. Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY:

Reporting to the Employee Assistance Experience Supervisor, the Receptionist is the first point of contact for clients at the Employee Assistance Centre and is responsible for creating a welcoming and professional environment. Key duties include assisting clients in person and by phone, maintaining confidential client records, and various administrative tasks including data entry. Flexibility to work daytime, evening, and weekend hours is essential.



DUTIES AND RESPONSIBILITIES

Respects and protects client rights and confidentiality. Appropriately responds to inquiries and directs calls from clients and counsellors. Monitors client appointments using manual and computerized systems. Greets, identifies, and directs clients to designated counselling rooms. Processes, manages, and maintains various confidential case records such as forms, summaries, and reports in accordance with established policies and procedures. Performs routine clerical work and data entry. Keeps work area and counselling rooms clean, organized, and stocked with appropriate supplies. Supports the processing of Employee Assistance Program claims following established policies, procedures, and controls. Maintains knowledge of clinical policies and practices to assist intake staff as required. As approved by Manager, Employee Assistance Services, undertakes such professional development as may be required to remain effective in this position. Performs other related duties, as assigned.

QUALIFICATIONS AND SKILLS:

Applicants must have flexible availability, including daytime, evening, and weekend shifts. Excellent communication skills, a compassionate attitude, and the ability to multitask. Dedicated to the principles of exceptional service; committed to responding to, anticipating, and addressing customer needs for both internal and external customers. Minimum Grade 12 education. A Community College diploma in office administration is preferred. An equivalent combination of education and related experience may be considered. Previous clerical/administrative experience is an asset. Good working knowledge of Microsoft Outlook, Word, and Excel Personable, self-directed, and dependable. Exercises sound judgment, tact, and discretion. Excellent communication and interpersonal skills. Must be able to work cooperatively in a multidisciplinary, team-based environment and possess the reliability to work independently with limited supervision. Excellent organizational skills with the ability to manage multiple tasks with frequent interruptions. Knowledge of Provincial and clinical privacy and confidentiality regulations. Knowledge of EAP or clinical practice is an asset. French language proficiency is an asset.

Ready to Apply? We are excited to meet you!

If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by March 25, 2025.

To learn more visit:

https://www2.mb.bluecross.ca/about-us/careers

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.



Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.