Job Description

Receptionist & Travel Sales Support Senior Discovery Tours, the leader in fully escorted, all-inclusive group tours for the 55+ traveller is seeking a motivated, detail-oriented Receptionist & Travel Sales Support that is passionate about travel to join our team at the Toronto office. JOB REQUIREMENTS/QUALIFICATIONS: The primary responsibilities of this critical role in our Toronto office are managing receptionist duties, handling administrative tasks, and providing sales support. It requires a combination of administrative skills, customer service, and sale-orientated assistance to ensure the office runs smoothly and efficiently. Essential Duties and Responsibilities: As Receptionist (primary tasks):

• Serve as the face of the company when greeting clients, vendors and walk-ins
• Answer general questions from clients
• Answer phones in a professional manner, reroute calls and take messages when necessary
• Sort and distribute the mail
• Mail out brochures
• Manage and ship packages via various courier companies
• Maintain office organization including filing, organizing, restocking, etc.
• Maintain the reception area, keeping it clean and free of clutter
• Manage inventory of office and kitchen supplies
• Assist the GM and the operations department with special projects
• Performing ad-hoc administrative duties.
• Provide excellent customer service.

As Sales Support:

• Accurately advise clients about tour itineraries in person, and by phone and email.
• Be knowledgeable and accurately advise clients about insurance
• Sell itineraries and book clients on tour
• Manage Client accounts and process payments, maintaining accurate payment records
• Communicate courteously and punctually with clients by mail and email, sending relevant tour and insurance documents
• Work with hotel vendors to book clients when necessary
• Coordinate with other consultants, air department and operations as needed in completing all functions related to assisting the client

Ideal Candidate:

• Must have travel industry experience.
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Experience with administrative and clerical procedures.
• Good time management skills.
• Prior experience as a receptionist or in a related field.

JOB TYPE: Full-time. Be able to work in the Toronto office at 225 Eglinton Ave. West, from 9am-5pm Monday to Friday. REQUIRED EXPERIENCE: Candidate must have prior travel work experience, be TICO certified and legally able to work in Canada. Only qualified applicants will be contacted. Job Type: Full-time Salary: Up to $55,000.00 per year Benefits:

• Casual dress
• Dental care
• Extended health care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Are you able to commute to the office everyday from Monday to Friday, 9am - 5pm?

Experience:

• Travel Industry: 1 year (required)
• front office receptionist: 1 year (required)

Licence/Certification:

• TICO Certificate (preferred)

Work Location: In person