Job Description

POSITION SUMMARY:

In this fast-paced, customer service and animal welfare orientated position, the Timmins & District Humane Society (TDHS) Receptionist-Adoption Coordinator is truly the face in helping companion animals find their fur-ever homes. This position is responsible for greeting and serving clientele; answering telephone and electronic communications; animal surrenders; stray animal admissions and pound releases; donations; animal welfare education/information; and various other administrative duties. They also assist in the day-to-day care of animals in a limited capacity and/or as needed.

Individuals must be available to work certain holidays, as well as overtime, as needed.

Individuals must also be available for on-call/emergency after hours service occurring on a rotational basis.

Regular Shifts:

Monday, Wednesday, Friday: 8:30am to 5:00pm Tuesday, Thursday: 9:30am to 6:00pm

Shift Hours:

7.5hrs

Start Date:

Immediately

Regular Rate of Pay:

$20.50 per hour (3mos probationary period)

$22.00 / hour (regular rate after probation)

On-Call Rate of Pay

: $1/hr plus time and half regular rate of pay for any call outs.

Vacation:

Two (2) weeks of paid vacation per year.

Benefits

: Opportunity to opt-into health benefits program (dental/drug/life insurance/etc.).

ESSENTIAL FUNCTIONS:

Greets and assists clientele attending the shelter. Attends to various communication formats (i.e. answering telephone, responding to emails, etc). Coordinates pet adoption services, which include but are not limited to: adoption inquiries; adoption application process; educate and support adoptive families; and manage and schedule foster-to-adopt animal care related appointments. Assists clientele with matters involving stray, lost, aggressive, ill and/or injured animals; admits strays and animal surrenders; performs pound releases; admits and assists with sick/injured/compromised animals for end-of-life procedures. Responsible for relevant administrative and data-entry duties associated with adoptions, animal care, surrenders, and pound services. Communicates and works with shelter veterinary team egarding any identified health problems or concerns regarding shelter and/or foster-to-adopt animals. Maintain reception area in a clean and organized manner at all times. Responsible for financial transactions, invoicing, related documentation and use of POS machine. Manages sale of City of Timmins dog and cat licenses and related records. Provides education/information regarding animal welfare and/or municipal animal control bylaws. Works with and supports local animal control officers. Assist and/or support in humane and/or public animal euthanasias. Completes emergency after hours duties which entails responding to animal control admissions; impoundment releases; foster-to-adopt home inquiries; animal care duties; and/or emergency euthanasias. Provides education, support and assistance to volunteers. Promptly reports any safety, animal care, clientele related issues or concerns to the Executive Director or their designate. Abide by all TDHS policies and procedures. Works in compliance with the Occupational Health and Safety Act and Bill 168 (Violence and Harassment in the Workplace). Attends to other duties as deemed necessary by the Executive Director or their designate.

QUALIFICATIONS AND SKILLS:

Possess a genuine interest and compassion for animals that translates to being their champion and advocate in all matters of animal welfare. Possess excellent command of the English language, both verbal and written. The ability to speak French is considered a strong asset. Possess education and/or relevant experience in areas of clerical, administrative, and/or customer service work. Possess a strong understanding of Microsoft Outlook, Word, and Excel. Knowledge of Microsoft Access would be considered an asset. Possess strong interpersonal and conflict resolution skills. Possess excellent time-management and organizational skills in order to complete assigned tasks in timely manner and to a high standard. Possess the ability to problem-solve quickly, be adaptable to unexpected changes/demands, and work well under pressure. Must be dependable and reliable. Possess the ability to learn quickly. Possess experience, skills and/or training in dealing with stressful and/or emotionally charged situations. Possess the ability to work in both a team and/or independent environment. Possess the ability to take the initiative on tasks and/or ideas that benefit the animals and TDHS as a whole. Must be able to commit to a regular work schedule, with occasional overtime, as needed. Must be available to work some weekends and holidays, as needed. Must not have allergies limiting or affecting the ability to care/interact with animals. Must not have any physical limitations that would impede the ability to complete identified work responsibilities (i.e. ability to lift 30lbs or over; be on their feet most of the day). Must provide a clean and current Level 2 Criminal Record Check. Education and/or relevant experience in animal care and animal handling would be considered assets.

Please submit cover letter and resume to:

lmichaud@tdhs.ca or;
via 620 Mahoney Road North, Timmins, ON P4R 0H6
Attention: Lynn Michaud

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Language:

Mandarin (preferred)
Work Location: In person