. Reporting to the General Manager, the Receptionist/Administrative Assistant is responsible for general office administrative duties as described below. This role is a permanent, full-time position.
Responsibilities:
Handling phone calls and walk-in customers while providing excellent customer service
General office administrative duties including filing, data entry, supplies management
Preparation and processing of service invoices
Assisting with Accounts Receivables as needed
Handling time cards and subcontractor invoices for technicians
Assisting the Service Department with incoming calls, order entry when required
Providing back-up support for other areas as needed
Maintaining document control and providing administrative support to the branch
Maintaining a positive attitude and communication style with customers and employees in all circumstances
Assisting in placing orders for our Residential serialized product
Other duties, as assigned
Skills:
Passionate about providing excellent customer service with ability to build strong customer relationships
Superior telecommunication and interpersonal skills
Above average attention-to-detail, analytical and problem-solving skills
Strong organization and decision-making ability
Strong ability to prioritize and handle multiple tasks concurrently
Ability to respond to common inquiries or complaints from customers and other departments in a timely manner
Ability to maintain confidentiality/privacy protocols
Resourceful and a good problem solver
Working knowledge of MS Office suite; Word, Excel, Outlook
Willingness to learn products, systems and processes with an aptitude to learn and retain technical and product knowledge to properly direct phone calls and walk-in customers
Qualifications:
3+ years of progressive experience in a similar/related role
Strong customer service and communication skills
Ability to work as a team player, with minimal supervision
Maintains a positive attitude and learns quickly
Ability to work under pressure and meet deadlines
Efficient computer skills; experience with Microsoft Office Suite/Internet Explorer
We offer:
A positive work environment with competitive pay and an excellent benefit plan
Opportunity to build a long-term career with upward mobility
Excellent Health and Dental benefits offered for full time employees
COR Certified workplace
Equal opportunity employer
To Apply:
If this career opportunity sounds like the right fit for you,
apply online
at
creativedoor.com
with your resume and include your salary expectations. Please add
"RECEPTION/ADMIN ASSIST - SASKATOON"
to the subject line of all correspondence.
Applications will be accepted until the position has been filled.
COMPANY:Creative Door
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