Job Description

About Us:

GIC-GREEN is a leading provider of innovative environmental solutions across Canada and the United States. We deliver sustainable services that protect our environment and ensure regulatory compliance for our clients. As we continue to grow, we are seeking a detail-oriented Receptionist / Office Administrator to join our dedicated team.

Position Summary:

As the Receptionist / Office Administrator, you will be the first point of contact for our clients and partners. You will handle customer service inquiries, process billing and accounts receivable, and manage regulatory compliance requirements (RPRA). Your contributions will ensure smooth office operations and excellent customer experience.

Key Responsibilities:

Respond to customer calls and emails regarding billing matters Investigate discrepancies or complaints Provide necessary backup paperwork and clear explanations Prepare and issue invoices and statements to customers Receive and post payments (credit cards, EFTs, cheques) Utilize Microsoft Word, Excel, and other office software to: Generate invoices Process credit card payments Post payments into the internal accounting system Prepare statements and accounts receivable reports Monitor and collect outstanding accounts receivable Conduct collection calls, emails, and issue formal letters Maintain systematic follow-up and records Schedule service calls and follow up with customers regarding their requests Maintain RPRA accounts, registrations, and manifest requests Ensure accurate record-keeping for collections and accounts receivable Perform other office administration duties as assigned

Qualifications:

Minimum 2 years of experience in a similar administrative or customer service role Intermediate proficiency with Microsoft Word, Excel, and the ability to learn new software quickly Strong organizational and time management skills Excellent verbal and written communication abilities Able to deal with difficult customers professionally and patiently Always represent GIC-GREEN in a positive, respectful manner Ability to work independently and know when to seek guidance Experience with RPRA regulatory requirements (asset but not required; training provided)

What We Offer:

Competitive salary Opportunities for growth in a fast-paced, mission-driven company Supportive and collaborative team environment Benefits package (for eligible employees)

How to Apply:

Submit your resume and a brief cover letter outlining your relevant experience and why you want to work with GIC-GREEN.

GIC-GREEN is an equal opportunity employer. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective provincial and state Human Rights Codes throughout all stages of the recruitment process.

Bring your organizational talents and passion for sustainability to GIC-GREEN--apply today!

Job Types: Full-time, Permanent

Pay: $25.00-$33.00 per hour

Benefits:

Casual dress Dental care Extended health care On-site parking Vision care
Schedule:

Monday to Friday No weekends
Education:

Bachelor's Degree (preferred)
Experience:

Administrative: 1 year (required) Accounts receivable: 1 year (preferred)
Work Location: In person