Job Description

Who we are...

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fiber optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service and our customers are always at the heart of our decisions. We collaborate with an open mind to bring leading-edge technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.? We are proud to live, work, and play in the communities we serve actively giving back through various initiatives throughout the year.

Why Join Novus?

Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and Skytrain stations.

We offer a comprehensive benefits package after 3 months of full-time employment.

We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.

Our wellness program is designed to support your overall health and well-being.

You'll have opportunities for professional development and be a part of a supportive, collaborative work culture as we embrace continuous improvement.

It's your birthday! Take the day off to celebrate.

Love dogs? You'll be in good company - there are many roaming the office.

Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.

The Position

Join our vibrant team and become the welcoming face of Novus! In the role of Reception, you are a key part of the Customer Solutions team, serving as the first point of contact for our valued customers and visitors, ensuring a warm, professional and engaging experience from the moment they arrive. You'll manage front desk duties and play a crucial role in delivering prompt, thoughtful solutions to customer inquiries. If you're passionate about people, excel at creating memorable first impressions, and enjoy solving problems with a smile, we'd love to hear from you!

At Novus, we go beyond the job - we redefine how people connect!

Some Responsibilities Include

Greet any guest or walk-in customer with enthusiasm and warmth

Provide professional and pleasant customer service via email and in person

Promote and recommend Television, Internet & Phone services

Process new accounts and schedule appointments as well as ensuring work orders are accurately entered

Provide thorough explanations about billing and payment process to our customers

Collect and process payments via cash, cheque, credit/debit cards etc.

Manage equipment pick-ups and returns

Manage any deliveries to the office

Complete various administrative tasks for the Customer Solutions team and other departments

Maintain and organize the reception area, keep clear of clutter, water the plants, etc.

Perform other duties as required

Required Qualifications and Skills

Genuinely passionate about connecting with others and being of service to your community

A people person, your outgoing, positive, and fun personality shines through

An excellent communicator with strong oral and written skills

A team player but can also work independently with minimum supervision

Cool under pressure - you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers

Highly organized with exceptional customer service skills

Have strong attention to detail

An analytical thinker - you have the excellent ability to take initiative and prioritize

Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

1-3 years' experience in a customer service function

Computer knowledge in MS programs (Word, Excel, Outlook)

Grade 12 level education

You are...

A Clear and Caring Communicator

You make every customer feel at ease - listening carefully, responding with clarity, and creating a welcoming first impression.

Customer-Focused and Supportive

You go above and beyond to ensure customers feel heard and helped, whether that's solving a problem, guiding them through a process, or simply making their day easier.

Reliable in Any Situation

From busy rushes to unique customer concerns, you remain calm, professional, and solutions-driven. Customers and colleagues alike can count on you to bring positivity.

Organized and Attentive to Detail

You bring the front desk to life - greeting every customer with enthusiasm, keeping things moving smoothly, and making sure no detail slips through the cracks.

Driven by Service Excellence

You take pride in creating a welcoming environment and continuously seek ways to enhance the customer experience, ensuring every interaction reflects the company's values.

Goal-Oriented and Dedicated to Growth

You take pride in getting things done accurately and efficiently, while always seeking ways to refine your approach. Whether it's improving how you support customers, or mastering new tools, you're committed to learning and staying ahead in a dynamic environment.

Customer- and Community-Focused

You know that every interaction at the front desk shapes someone's experience with our company. You welcome guests and customers with warmth, ensure they feel supported, and represent the company with genuine care. Beyond the desk, you value being part of a strong culture.

At Novus, we are dedicated to fostering a warm and inclusive environment where everyone feels like they belong. We embrace diversity and inclusion, making sure everyone feels valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers, so that everyone, no matter their background, identity, or abilities, can thrive here. Come join us in building a workplace where everyone feels at home!

How to Apply

Please submit your resume and a cover letter detailing your experience and qualifications to: humanresources@novusnow.ca

Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.

Job Type: Full-time

Pay: $41,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person