Job Description

Reception, Client Care

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Employment type: Fixed Term for Maternity Leave


Location: Calgary, Alberta

VCA Canada's Calgary Animal Referral and Emergency (C.A.R.E.) Centre

is hiring a full time Reception Client Care Specialist to cover a maternity leave from September 2025 to September 2026. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

About the Role

The role of the Reception Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client's experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Key responsibilities and qualifications

The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:

Prior experience in customer service and administrative duties Prior knowledge/or ability to learn medical terminology and VCA inhouse systems; Woofware Exceptional client service skills Empathetic, nurturing and positive attitude Skilled in prioritizing needs, open to change and adaptable Initiative in carrying out assignments independently Attention to detail with above average time management skills Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays. Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred

What we offer you

RRSP Employer Group Match Program! Saving for your future just got easier with VCA Canada Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! A caring culture of Wellness and Appreciation! Ask us about our mobilization and hands-free radiology! Paid membership and dues Paid wellness days, sick days, and vacation time Employee assistance program Continuing education benefits; paid to learn! Exceptional career development: there is room to grow here! Referral Bonus Rewards! E-tools to assist with meditation, better sleep, exercise, and focus Virtual health care (telemedicine) offering quick access to quality care Access to amazing mini-courses Opportunities to give back to your community through VCA initiatives Annual uniform allowance Generous personal pet care discounts
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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