Job Description

Reports to:

Assistant Manager

The Body Shop's front-line contact with the public. They are comfortable and excel in front of customers in person, by phone, by text, and by video call. A successful candidate is measured by their ability to provide exceptional customer service through detailed and constant communication. A successful candidate is highly empathetic, great with customers, and very organized. An interest and affinity in cars and the auto industry will be a plus. Auto knowledge not required.

Duties & Responsibilities:

Communicate with Customers Greeting customers and answering phones in a prompt, courteous and businesslike manner Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold. Keep customers informed of job status so as to include them in the process Schedule customer appointments Schedule customers for Quotes Schedule customers for Vehicle Repair Drop Off Schedule customer for Vehicle Delivery Perform the Intake of Vehicles Conduct vehicles in-takes by completing walk around, taking pictures and documenting vehicle problems by listening to customers describe them and by asking probing questions; providing recommendations when required. Perform the Delivery of Vehicles Follow-up with customers when work is completed and arrange for pick up and payment
Provide basic information to callers who have general inquiries.

Constantly communicates with Technicians/Shop Manager to obtain information on needed vehicle repairs.
Prepare and update customer files

Closing out repair orders completed
Perform clerical and administrative and other duties as assigned.

Hours of Work:

8:00 AM to 5:00PM

Experience:

Customer Service: 2 years (Required) Administrative: 2 years (Required)

Qualifications:

Must speak clearly on the telephone and convey an image of professionalism

Must have an enthusiastic and outgoing personality.

Must be able to convey messages to employees clearly and quickly.

Ability to work as a part of a TEAM MS Office (fluent) Computer Skills a must

Licence:

Driver's (Required G) Clean abstract

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Store discount Vision care
Ability to commute/relocate:

Etobicoke, ON M8Z 5K2: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 2 years (preferred) Customer service: 2 years (preferred)
Work Location: In person