Job Description

Description

Join Seaboard Tire Today!

Position Overview:

We are looking for a friendly, professional, and highly organized

Reception & Administrative Support

to be the first point of contact for our busy automotive shop. This role requires someone who can handle a fast-paced environment, greet every customer warmly, manage high call volumes, and provide outstanding service while supporting the flow of daily shop operations. The ideal candidate is personable, detail-oriented, and thrives on multitasking--whether it's answering phones, booking appointments, or assisting customers at the counter.

Key Responsibilities:

Customer Interaction & Service

Greet every customer with the 6 feet or 6 second rule*--acknowledge them within six feet or six seconds.
Build strong customer relationships by providing friendly, helpful, and professional service. Handle upset customers with patience and problem-solving, working to resolve issues and leave them satisfied.

Phone & Front Desk Management

Manage a high volume of incoming calls (100+ daily), ensuring quick and professional responses. Schedule service appointments, road calls, and follow-ups efficiently. Provide price estimates and tire quotes to customers.

Shop & Operations Support

Assist with preparing parts, tires, and work orders to keep vehicles moving through the shop efficiently. Support service advisors and technicians by coordinating timing when multiple jobs are completed at once. Call vendors for parts pricing, estimates, and availability. Help coordinate test drives with technicians to assess vehicle issues.

Problem Resolution

Anticipate needs and proactively support the shop's fast-paced workflow.

Qualifications

Previous experience in a customer-facing or reception role (automotive or service industry experience an asset). Strong multitasking and organizational skills; able to manage multiple priorities at once. Excellent communication skills--both in person and over the phone. Ability to remain calm, professional, and solution-focused under pressure. Computer literacy for scheduling, quoting, and record-keeping.

What We Offer

A supportive team environment known for great service and friendly relationships. On-the-job training, including learning the basics of test drives and shop operations. * Opportunities to build long-term customer connections in a busy, respected local shop.