Job Description

Who we are:

Oakwyn Realty Ltd. is a groundbreaking real estate brokerage, who's goal since its inception has been to change the real estate industry. Frustrated with the "top down" management mentality, and the cut-throat competitive approach many organizations took in the industry, the leaders of Oakwyn set out to open a brokerage with the idea that knowledge sharing and collaboration would be the way to their success. Oakwyn is known in the industry for its team culture, and spunky agents who are ready to serve their clients by being real estate nerds and sharing in their successes. We are a game changing and innovative brokerage who embraces change and puts people first.

What this role looks like:

Our Front of House administrator is an important part of the team. The true gatekeeper to all inquiries from our agents and the public. Our front desk staff are of the highest quality workers who excel naturally at multitasking, while keeping their cool on the phone and with face to face interactions. Our Receptionists are eager to help and provide top notch customer service. A positive attitude and a keenness to learn and grow is a must. We are looking for a long-term team member who can grow with our organization!

What you'll be responsible for:

Serve as the first impression and hostess of Oakwyn agency; Greeting, welcoming, and assisting agents and guests; Offering and preparing coffee, tea, water. Answering and distributing phone calls, fax, and email requests for information as well as in-person inquiries; Supporting and assisting our agents, aiding in agent retention; General office duties; Printing, filing, scanning, copying, faxing, emailing, and follow up; Word processing, spreadsheet preparation and maintenance; Maintaining filing systems. Arrange and schedule appointments / meetings; Communicate with staff and agents regarding deliveries, messages, appointments, etc. Maintain client and colleague databases; Prepare documentation and files; Data input, analysis, and internet research; Keeping office tidy and doing light cleanup; Supplies coordination and tracking; Internal company system administration - updating the organization's backend of the website; Business card and marketing feature sheet preparation; Assistance with marketing and public relations; Assistance with team building organization; Volunteer in event, charity, and community involvement.
Qualifications:

Must speak Mandarin fluently; Completion of High School; Minimum of 1 year of experience in a similar real estate industry role; Experience using Paragon/MLS, and Listing administration ideal; and, Understands real estate documents. Minimum of 1 year of direct customer service experience; Strong written and verbal communication skills in English and Mandarin; Ability to troubleshoot and solve problems; Ability to work efficiently and effectively both independently and as part of a team; Proven ability to multitask, while still maintaining quality output, with a strong attention to detail; Proficient using basic computer programs such as Microsoft office (Word, Excel, PowerPoint), Google Suite, Gmail, and general internet navigation/online use; Ability to adapt to and embrace change; and is, Highly responsible, diligent, and punctual by nature.
Assets:

Proficiency in: InDesign, Adobe, Photoshop, Skyslope and Brokerwolf or other Real Estate software; Understanding of Real Estate Industry/Conveyance; Familiarity with large commercial printers/ light IT troubleshooting experience; Experience with light bookkeeping; and, Any Graphic Design experience.
Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Experience:

receptionist: 1 year (preferred)
Language:

Mandarin (required)
Work Location: In person