Your job title: Call Coordinator
Where you will work: Keller Williams Energy
Direct Supervisor: Dawn Enright Who are we? Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry\'s best real estate agents. The Keller Williams Energy Market Centre features a friendly atmosphere with a strong culture of caring. With unparalleled technology, industry-leading real estate training and with a supportive leadership team, Keller Williams Energy is a hot spot for agents looking to rapidly build and grow their real estate careers. Who are we looking for? Keller Williams Energy is seeking an experienced individual who will positively represent the Company and serve as the first point of contact for Clients, Front Desk Team Members and Agents. The Call Coordinator must understand that to run effectively and efficiently, a Market Centre must tend to its associates\xe2\x80\x99 needs in such a way that they (the associates) are receiving a white glove experience and remain satisfied with the level of service provided by the Market Centre. The Call Coordinator will be a bright, energetic team player who is detail oriented, has a strong work ethic, has a high degree of ownership, and be willing to take on additional duties assigned to them. They must be able to juggle multiple projects, work effectively in a fast-paced environment with the ability to set priorities, meet deadlines and work independently. They must have strong logical problem solving skills, a strong vocabulary, and the ability to work in a structured environment. The Call Coordinator acts as the Director of First Impressions for the Market Centre. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the associates will seek them because the associate likes the individual and are swayed by enthusiasm. The Call Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Centre. What will you do?
These are the standards a well-above-average performer will maintain or exceed:

• Lead with a \xe2\x80\x9cHow may I help you\xe2\x80\x9d attitude
• Have excellent phone rapport and aptitude for customer service
• Have strong organizational, administrative and time management skills and are capable of providing support to the office leadership
• Have a strong desire to work in a dynamic environment, and consider yourself to be an upbeat and learning based individual

Essential duties and responsibilities

• Greet everyone with a smile\xe2\x80\x94be positive and cheerful
• Answer phone calls and forward calls accordingly
• Load listings and update Broker Bay (showing appointments program)
• Assist management team
• Receive and sort mail and deliveries
• Maintain appearance of Brokerage; stock supplies; place supplies orders
• Facilities Contact \xe2\x80\x93 Main contact for facilities vendors, arrange for repairs, liaison with Landlord
• Help to share Market Centre value story

Knowledge/Skills

• Excellent phone rapport and aptitude for customer service
• Intuitive and proactive approach to serving others
• Ability to multi-task in a sometimes-busy environment
• Strong Written and Oral communication skills
• Professional dress and appearance on a daily basis
• Solid work ethic
• People skills and experience
• Proactive, positive attitude
• Problem-solving skills

\xc2\xb7 Proficiency in use of Microsoft Office and GSuite programs
\xc2\xb7 Technology skills relating to office copy and communication systems
\xc2\xb7 Willing and able to embrace new technology, master it, and teach it to others
\xc2\xb7 High school graduate
\xc2\xb7 BrokerBay and MLS experience considered an asset
\xc2\xb7 Track record of success in past jobs/tasks Job Environment \xc2\xb7 Full Time Position, Monday to Friday 9am-5pm
\xc2\xb7 Professional Office Environment Job Types: Full-time, Permanent Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Reception: 1 year (preferred)

Work Location: One location