Job Description

Company Description
Merritt is a small, caring, resilient city located in the stunning Nicola Valley of BC. We are surrounded by a spectacular sprawling rugged landscape at the hub of the Coquihalla highway mountain pass. Living in Merritt, you\'ll find short commutes, big city amenities and an abundance of outdoor and indoor recreation and leisure amenities for all ages and preferences. Working at the City of Merritt, you\'ll join a team of caring coworkers and innovative roll-up-your-sleeves who are passionate about public service and determined to make a difference. Whether we\'re delivering essential services, running community recreation programs, or more, our team takes pride in helping Merritt to be an attractive, sustainable, healthy and safe small city. We work together to build a respectful and inclusive workplace that reflects our values and the community we serve


The City of Merritt is seeking a RCMP Clerk (Client and Administrative Services) to join the RCMP Support Services Team. Guided by the policies, procedures and protocols of the City of Merritt and the RCMP, this position contributes to the success of Merritt\xe2\x80\x99s RCMP Detachment by providing outstanding client service and administrative and, in a limited capacity, operational support for front-line police officers in collaboration with the team. The typical responsibilities include but are not limited to: As a key point of contact between the Detachment and the public and/or other internal and external stakeholders, you will provide professional, respectful and client-centered services by triaging, responding to and processing inquiries and complaints received in-person, by email and over the phone, competently dealing with those who are facing difficult life circumstances. As well as provide assistance, operating the police radio, to RCMP members in the field under extenuating circumstances, dispatching files as required. This position involves high volume workloads and professional level duties where independence, collaboration, effective communication and judgement skills are essential. As the RCMP Clerk (Client and Administrative Services), you routinely handle sensitive, private and confidential information related to policing services and criminal matters. You will type statements related to victimization, crisis and trauma. You will create and maintain police files and records in accordance with established policies and procedures and perform specialized technical work related to the creation and maintenance of RCMP operational records, database searches and evidence. In this role, you will operate computerized, and paper based RCMP information systems (eg. CPIC, PRIME), enter data to process public complaints/ files and police records, process Police Information Checks and vulnerable sector checks, maintain prisoner logs and take fingerprints using the Livescan system. You will organize and disclose police files, vetted and un-vetted, for requests including, Court Orders, Law Firm Requests, Civil Orders and Access to Information Requests (ATIP) as well as other related duties.

Qualifications
Key Qualifications

• Post secondary course work in criminology, or a related field supplemented by recent related operational experience in a police environment with RCMP systems and records and a minimum of two years\' office experience that includes records management, document creation and review, creating and maintaining operational files, data entry and providing administrative support.
• Conflict resolution and/or nonviolent communication training or equivalent.
• Knowledge of the Access to information and Privacy Act, RCMP and PRIME BC Policy supplemented by experience working with RCMP information systems such as PRIME and CPIC, is preferred.
• An equivalent combination of training and experience may be considered.
• Minimum typing speed of 50 words per minute.
• Proficient in data entry, intermediate Word and intermediate Excel.
• Excellent understanding of Federal, Provincial and Municipal Legislation as it applies to RCMP operations.
• Superior communication, customer service and interpersonal skills
• Ability to provide superior customer service skills in a fast-paced, high stress environment with clients who may be facing strenuous life circumstances.
• Ability to be positive, courteous and respectful and compassionate in dealings with other staff, clients, the public and others.
• Proven ability to multi-task in a fast-paced, high stress environment.
• Ability to handle sensitive, private and confidential information related to policing services and criminal matters, with tact and diplomacy.
• The successful completion of all required courses offered on the job (such as PRIME, CPIC, or its equivalent, etc).
• Ability to obtain and maintain an RCMP Reliability Security Clearance is a condition of employment.

For new hires, and for those working in designated positions of trust, including those working directly with vulnerable persons, employment is conditional on a satisfactory police information check.
Additional Information
We offer a Total Compensation package with competitive salaries, a comprehensive extended health care plan, group insurance, well-being benefits, exclusive perks, an employee and family assistance plan (EAP) and a supportive, respectful work environment. This position is within the union bargaining unit, and the rate of pay is $30.84 (2023 rates). If you are a safety-minded individual with a strong work ethic and customer service orientation who takes pride in contributing to a team\'s success, we invite you to apply. The City of Merritt is an equal-opportunity employer. We encourage applicants from diverse backgrounds and are committed to building a respectful and inclusive workplace that reflects the community we serve. This position will be posted until filled. We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.